Regional Director, Install Services

Employer
Window Nation
Location
Hanover, MD
Posted
Jan 13, 2022
Closes
Jan 16, 2022
Ref
311465620
Hours
Full Time
Our Regional Director, Install Services oversees the entirety of his/her region's installation program. He/She is responsible for pipeline management, inventory efficiency, expense control, staff development, best practice and SOP implementation and execution, change management and customer experience.Primary ResponsibilitiesLead, develop and manage branch managers; create a culture rooted in impeccable customer support and a drive for resultsDivide strategic objectives and initiatives into actionable tactical plans; execute and monitor plans Recommend, implement, and monitor actions to increase revenue generation and profitability Deliver on region's margin and profitability targetsManage region's expenditures within budget guidelinesWork with relevant internal stakeholders to ensure payment receipt protocols are properly executed and A/R is collected timelyMonitor industry/competitor landscape to ensure our compensation programming (salaries, incentives, and benefits) is competitive to drive recruitment and retention of staffMaintain positive customer relationships; identify, monitor and manage customer service standardsCollaborate with the leadership team to identify, develop and implement best practices and SOP'sOversee recruiting, onboarding, and management of high-performance branch managers, technicians and installers/installer crews; maintain appropriate staff levels based on pipeline indicatorsEnsure appropriate safety protocols are in place; ensure adherence to all safe work practices Inspire excellence; embody our Core ValuesQualificationsPost-secondary education in Business Management or related field preferred10+ years of construction/home remodeling experience; experience with service and installation programming preferred Minimum of 7 years of progressive leadership experience Multi-unit management experienceEvidence of continuing education in leadership and business managementSUCCESS FACTORSIntellectual Horsepower. Deep, open-minded, and creative thinking and decision-makingValues. Transparency with a strong set of personal values Style. Hands-on leadership, capable of effectively assessing situations, and challenging the status quoInspire. Demonstrated high energy, enthusiasm and support for company's vision and mission.Team Builder. Ability to build and maintain a powerful, effective team; team leader and memberSubject-Matter Expertise. Display of knowledge, experience and work ethic that garners respect of peers and subordinatesProactivity. Use of data to anticipate and account for roadblocksEffective Communicator. Ability to express complex ideas and concepts in digestible chunks tailored to the audienceAll qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.Powered by JazzHReFK7iC0uqF

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