General Cleaner - Maryland
Function (Scope and Main Purpose of Job)Responsible for maintaining a clean, safe, fast, friendly, and fun environment for all guests, team members, and company assets. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive can do attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino and Hotel.Core Service StandardsCLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use HEART steps to ease guest concerns. Say thank you to departing guests.FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.Specific Responsibilities and DutiesResponsible for cleaning all slot machines, floors, windows, walls, stairs, and elevators.Responsible for vacuuming all floors.Cleaning, disinfecting, and restocking all restrooms.Mopping floors around the bars, in restrooms and at entrances.Responsible for removing all trash and debris from machines, floors, and trash cans. Trash and debris to be deposited in the outside dumpsters.Ensure guests to Maryland Live enjoy a positive gaming experience due to cleanliness of the property.Welcomes and interacts with guests and other team members with a genuine display of caring and friendliness.Other duties as assigned. Job Requirements (skills, knowledge, and abilities)Ability to read, follows instructions, and understands visual aids.Ability to use a vacuum and carpet cleaner, buffer, ladder, and shop vac.Knowledge of safety guidelines.Answer all calls promptly and maintain politeness; pay attention to the needs of guests at all times.Ability to perform assigned duties under frequent time pressure in an interruptive environment.Educational RequirementsHigh school diploma or GED equivalent is preferred.Zero (0) to one (1) year of experience in cleaning public buildings and/or facilities.Must be able to comply with all state gaming regulations, which may include obtaining a license.Physical RequirementsAble to communicate using a two-way radio with ear piece.Able to clean smoking areas.Able to push/lift up to 20 pounds.Able to stand and/or walk up to 7 hours per shift.Able to stoop, crouch, and kneel.Able to reach with arms.Able to ascend/descend stairs for at least 7 hours per shift.Able to work in a loud work environment.Require manual dexterity to operate all necessary equipmentWorking Conditions24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employeesExposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.You will work in an environment where smoking is allowed.