Senior Manager of Infrastructure & Operations
Headquartered in La Plata, Maryland, The Wills Group has nearly 300 retail locations across the Mid-Atlantic region, including Dash In, Splash In ECO Car Wash, and SMO Motor Fuels. A family-owned company since 1926 with expertise in convenience retailing, fuels marketing, and commercial real estate, The Wills Group prides itself on keeping customers', employees' and communities' Lives in Motion. For more information about The Wills Group, visit . Why You Should Join Wills Group We are a $1.5 billion company headquartered in La Plata, Maryland (an easy 45-minute reverse commute from DC) with nearly 300 retail locations across the Mid-Atlantic region, including Dash In, Splash In ECO Car Wash, and SMO Motor Fuels.A family-owned company since 1926, our passion areas are in convenience retailing, fuels marketing, and commercial real estate and we pride ourselves on keeping our customers', employees' and communities' Lives in Motion. Our Wills Group employees come to work for more than just a paycheck, but rather they come to learn, make contributions, make an impact, and feel valued as a part of our family-friendly culture. We have a work-hard, play-hard mentality that makes us a progressive company and we thrive on giving back to our community. That is what is core to our DNA.Benefits and Perks Are you interested in flexible working hours, including telework opportunities, free parking, a modern work environment with monthly employee events, collaboration spaces, and cafA$ (C) with unlimited soft drinks, coffee, and lattes? Then the Wills Group is just the place for you. And we take pride in investing in our people's well-being. That's why we back our words with competitive total rewards packages.Financial Wellbeing -, employer 401 (k) match (currently at 7%), health savings plan, and financial planning A cents € cents Physical Wellbeing - comprehensive health, vision, and dental plans that meet the needs of our people A cents € cents Paid Time Off - Vacation, Sick, Personal, and Community Engagement, Parental Leave for new Dads and Moms A cents € cents Education and Development Opportunities - 100% Tuition reimbursement to support our people's education goals A cents € cents Competitive Salary - competitive pay matched to DC Metro area How You'll Make an Impact This is the highest role in the infrastructure and operations (I&O) function within I&T, accountable for I&T Infrastructure and Operations throughout the organization. The head of I&O is responsible for the delivery of all I&T infrastructure and related I&T operations used to enable business capabilities and services across the enterprise. The head of I&O brings current knowledge and future vision for transforming the I&O function including its strategy, service offerings and workforce. The role holder is a senior stakeholder in all relationships with externally sourced infrastructure and operations capabilities.As a key member of the senior I&T leadership team this role contributes to the development and execution of the enterprise wide I&T strategy and is responsible for ensuring I&O strategy is fully aligned, positioning I&O to deliver compelling business value. Key Accountabilities A cents € cents Sets the strategy and goals of the I&O organization to maximize the success of business and I&T enterprise initiatives. A cents € cents Introduces innovative, differentiating infrastructure and operations capabilities that enhance our overall competitive capabilities and enhance employee productivity. A cents € cents Works with the I&T senior leadership team on the service portfolio and governance required to prioritize resources, including budget.Builds successful stakeholder relationships with other I&T and business leaders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of I&T services to meet those needs. A cents € cents Creates and aligns an I&O value map by linking targeted business outcomes with the future-state business capabilities required to achieve them. A cents € cents Develops and controls the annual I&O budget to ensure that it's consistent with the overall strategic objectives of I&T and the enterprise and is within plan. A cents € cents Defines, develops and manages a comprehensive and integrated ITSM landscape, based on best-practice processes, disciplines and related toolsets.Collaborates with the Security Manager to ensure I&O embrace and apply security strategy. A cents € cents Operates a formal governance mechanism to establish and monitor effective controls for the processes and functions performed by I&O teams. Supports periodic reviews by internal audit, compliance teams and other risk-related functions as required. A cents € cents Leverages influencing and negotiation skills across I&T and the enterprise to enable cost-effective and innovative shared solutions in the achievement of business goals.Provides direction on what emerging technologies should be incorporated into I&O products and services to successfully deliver overall IT strategy. A cents € cents Champions I&O involvement in the I&T organization's innovation efforts and its role in experimenting with new solutions to take advantage of business opportunities. A cents € cents Provides oversight for the operation and support of I&T systems. A cents € cents Directs the development of an I&O sourcing strategy and provides executive oversight for strategic vendor and partner relationship management.Works with Talent & People Operations and the I&T leadership team to develop and execute workforce plans that ensure I&O can supply skilled resources to meet current and future demand. A cents € cents Develops the maturity of I&O to improve efficiency, deliver new innovations and increase collaboration with other business areas. A cents € cents Drives the adoption of and commitment towards service improvements. A cents € cents Serves on IT planning and policymaking committees; drives the development of enterprise technology standards, governance processes and performance metrics What We're Looking For A cents € cents Bachelor's degree from an accredited US university or 10+ years of I&O management or relevant experience.Track record of delivering strong results on mission critical priorities while building your team. Experience in Retail a plus A cents € cents Strong leadership A cents € cents Employee development A cents € cents Customer and results focused A cents € cents Detail oriented A cents € cents Experience in the following: Networking, VOIP, SDWan Storage Windows Servers SQL Server Exchange SharePoint Office 365 VMWare Azure Firewalls (Sonicwall) Veeam A cents € cents ITIL or ITSM Certification preferred Wills Group strives to maintain a COVID-free workplace. To that end, being fully vaccinated is a condition of employment for all new Wills Group hires. Wills Group makes reasonable accommodations for qualified applicants with disabilities, sincerely held religious beliefs, or other conditions protected by applicable law.#HP123 Wills Group is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.