Amazon 4-star Retail Associate - Mall in Columbia (Part-Time and Flex-Time)

Amazon Physical Stores
Savage, MD
Jan 13, 2022
Jan 15, 2022
Full Time
Thank you for taking the time to check out this position with Amazon! We welcome applications to all the schedule types at this location, so we can help connect you to the best fit for your availability. At this time, we are looking to hire part-time, but mostly focusing on flex-time associates. Please note that the availability of roles and schedules vary depending on this store's needs.*Permanent Flex-Time positions, averaging 0-19 hours/week**Permanent Part-Time positions, averaging 20-29 hours/week*DESCRIPTIONThe pay rate for this role is $15.00 per hourAbout Us:Join the Amazon Stores team that launched Amazon Books and Amazon 4-star. Our stores provide a unique, physical extension of through a highly curated assortment of unique in-store shopping experience where customers can discover the next product they'll love and interact with our knowledgeable and engaging associates. If you want to join a fast-paced, innovative team that is making history and breaking new ground for Amazon, this is the place for you.About You:As a Retail Associate, you will be the face of Amazon and contribute to a vibrant store culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You adhere to and maintain regular and punctual attendance, safety and quality standards and follow standard processes while identifying opportunities for improvement. You are flexible while working in an ambiguous environment with strong attention to detail, possess the ability to quickly prioritize tasks, collaborate, multi-task, have a willingness and enjoy learning new things, with a commitment to delighting our customers.What You Do:Deliver excellent customer service acting with a customer-first mindset when answering customer questionsAsk great questions to help identify customer needs and exercise great judgement in handling requests or difficult customer interactionsIntroduce customers to exciting Amazon products and service that facilitates discovery of anything Amazon has to offer including device demonstrations in a simple and accessible wayFollow merchandising guidelines and execute space and signage changes as needed inside and outside the store buildingReceive, stock, and replenish productUtilize inventory management systems to scan, process, and count productOperate all of the systems, tools, and devices used within the store, including manning the point-of-sale (POS) station.Follow standard processes, identify opportunities for improvements and escalate when appropriate in a timely mannerHandle cash and provide accurate change to customersEnsure that the store is safe, help clean the store, are diligent about keeping stations customer ready.Support a store environment where all associates and customers are welcomePerform additional duties as assigned work in a dynamic environment that is always to enhance the Amazon brand and exceed our customer expectationsMust be able to work flexible hours including nights, weekends and holidaysYou are comfortable working in a physical environment. You have the ability to lift up to 49 pounds and be on your feet for shifts lasting up to 10 hours at a time with or without reasonable accommodationCandidates must be at least 18 years of age. Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.BASIC QUALIFICATIONSHigh school or equivalent diploma1+ year experience in a retail or customer facing environment or prior Amazon experiencePREFERRED QUALIFICATIONSPrior experience working within Amazon Physical Stores2+ years' experience in a retail or customer facing environmentStrong understanding of Amazon devices and Amazon servicesStrong verbal communication and customer service skillsDemonstrated success in problem solving and delivering resultsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit