FOH Operations & Service Manager

City Winery Washington DC
Washington, DC
Jan 13, 2022
Jan 16, 2022
Full Time
City Winery strives to deliver the highest-end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons"A cents € bringing the wine country experience to the middle of a large city.We are thrilled and fortunate to be able to resume business and provide a safe workplace for our employees. In the interest of safety for all City Winery employees, the Company requires all employees to be vaccinated, including the booster shot if eligible, unless due to a bona fide medical and/or sincerely held religious reason in which case a reasonable accommodation will be provided unless it causes an undue hardship to City Winery.Position SummaryFront of House Operations Managers are our in-house hospitality professionals who ensure daily operational excellence, overall guest satisfaction and management of the FOH team. This role participates in a variety of dimensions of the business from leading the service teams, maximizing food and beverage sales, handling pre-shift trainings, to promoting retail wine sales, merchandise, and more.Minimum QualificationsMinimum 5 years' experience in a multi-faced, high-volume restaurant, venue, and/or equivalent relevant experienceExceptional hospitality skillsProven leadership skills and commitment to operational excellenceStrong analytical and data skillsAbility to successfully multi-task, delegate, and manage several tasks at once in fast paced environmentExceptional communication and interpersonal skills both written and verbalFunctional knowledge of health department and related regulationsAbility to perform physical requirements of position including standing and walking for extended periods of time, bending, pulling, pushing, lifting, and carrying up to 50 poundsAble and willing to work flexible schedule including days, nights, weekends, and holidaysResponsibilitiesManage day to day restaurant and/or floor operations and provide on-the-floor support to staff for duration of a service shift including but not limited to assigning server sections, overseeing side work, observing steps of service, and maintaining overall cleanliness/tidiness of the restaurant.Participate in interviewing, hiring, coaching/counseling, and separation process of hourly employeesEnsure restaurant and venue are fully prepared and organized for daily execution of the operationManage staffing and operations of all revenue centers including venue, bar, support staff, service, private events, as applicable based on designated area of focusPrepare scheduling on a weekly basisEnsure maintenance of property by examining areas daily for cleanliness and maintenance needs and directed to appropriate employees to handleResolve guest concerns and complaints with exemplary level of hospitalityPerform all cash handling procedures: opening, mid-day safe counts, cash pay-outs and nightly cash drops, as neededCheck in with guests in bar and restaurant area during shift to ensure guest satisfaction and identify any opportunitiesAssist with staff trainings both in daily pre-shifts and monthly FOH staff service meetingsMaintain pars of all printed promotional materials, comment cards, or other check presenter inserts.Maintain & update contact lists, VIP, and public event guest listsDemonstrate an ability to lead and motivate others and achieve results. Empowered to make day-to-day decisions confidently both with guests, service teams and other departmental management.Demonstrate excellent interpersonal and communication skills with service teams and management.Other duties, initiatives, and tasks as per business needThis is a full-time benefits-eligible position. We offer health insurance with Company contribution towards premium, generous paid time off policy, commuter benefits, 401K Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including pre-tax commuter benefits and parking, & more depending on position and other Company eligibility requirements.INDMANAGE