Job Title: Counter Sales IFull Time / Non-ExemptLocation: Timonium, MDReports To: Branch ManagerAttention Applicants: We are requesting that you submit your application with a resume attached OR complete question #5 with a full account of your work history. If you do not have a resume, please enter NA in the resume text box.Any questions? Please contact Meghan Allen in HR @ 1-888-240-3636General Summary: Counter Sales position that includes answering telephone calls, locating items, servicing customers, using computer to generate invoice, loading item(s) in customer's vehicle and delivering product to customer location. Uses all available resources to locate product. Maintains self service area along with creating and maintaining branch displays. Good interpersonal skills necessary to service customers in the branch, on the telephone or at the delivery site. Pre-employment screening required.Responsibilities Include:Process customer orders, maintain communication with customers and provide all necessary updates in a timely mannerComplete customer sales by means of data entry, product verification, and payment collection.Provide expert level customer service through effective communication efforts in-person and telephone.Warehouse duties including shipping and receiving, order processing, delivery and inventory.Ability to handle difficult situations with diplomacy and tact.Team player who works productively with wide range of people.Can recommend alternate products based on cost, availability or specifications.Build and maintain professional relationships with customersMulti-task in an effort to complete all responsibilities and duties in a timely and productive mannerRequirements Include:Basic understanding of Heating and Cooling systems (matrix).Knowledge of basic math skills.Ability to read invoices, catalogs, stock numbers and descriptions to accurately identify items.Heavy lifting.Knowledge of material handling equipment in order to safely move product weighing more than 70 pounds.Valid driver's license, safe driving record; ability to operate manual transmission if applicable.Work Environment:Must have the ability to work in an environment where frequent interruptions may occur. Requires frequent bending, climbing, movement and lifting during physical loading/unloading of trucks and when stocking products. The employee is occasionally exposed to extreme cold and extreme heat. The work schedule is typically Monday through Friday and some Saturday's.Successful completion of pre-employment screens is required and must be 18 years of age to operate forklift.What is RE Michel Company?The RE Michel Company was founded in Baltimore, Maryland in 1935 as a supplier to the home heating oil burner industry. Still family owned and operated, we have grown to be one of our nation's leading wholesale distributors of HVACR and LP equipment, parts and supplies. We operate in more than 300 locations with employees who service our customers with pride!Why Work for Us?We can help you grow! At RE Michel Company, you will find many opportunities for advancement and training opportunities to help support your career. Our people are our greatest asset. From our local branch associates and field sales people to our corporate support staff, they represent the finest professionals in the industry.R.E. Michel Company benefits package include:Medical InsuranceDental InsuranceVision InsuranceLife Insurance401(k)Short and long term disabilityEmployee Assistance ProgramEmployee DiscountWeekly pay- every Friday!Employee Uniform ProgramAccess to Working Advantage- Discounts on Entertainment, Shopping and MORE!Access to LifeMart- Discounts on Hotels, Apple Products and MORE!Career Advancement Opportunities!#IND1R.E. Michel Company, LLC is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran status or any other protected status.XJ6