Director of Program Management – Clinical Research Projects and Services - Remote

Rockville, Maryland
Jan 13, 2022
Feb 11, 2022
Full Time
US Remote Worker

The Emmes Company, LLC ("Emmes") is a global, full-service Clinical Research Organization dedicated to excellence in supporting the advancement of public health and biopharmaceutical innovation. We believe in the power of truth, so much so that we named our company Emmes, which means truth. Through decades of experience we have learned that collaborative relationships thrive and human health benefits when truth is our compass.

Our "Character Achieves Results" culture is driven by five key values that guide our actions in the way we conduct research and distinguish us as an organization: Integrity, Agility, Passion for Excellence, Collaborative Partnerships and Intellectual Curiosity. We are a trusted partner to clients who share our passion for improving public health in a world of ever-changing scientific research.

If you share our motivations and passion in research, come join us! You will be joining a collaborative culture that empowers every Emmes employee — from entry level through top executive — to contribute to our clients' success by sharing ideas openly and honestly.

Primary Purpose

The Director of Program Management is responsible for the management and sustainability of the Program Management Office for Emmes Public Sector programs. The Director will be leadership's PMO point person and collaboratively work with and provide key information to senior stakeholders in order to drive critical decision making and mitigate risk. The Director will play a central role in leading Program Management staff and establishing and maintaining program and project management best practice standardized for Emmes' Public Sector portfolio. This includes planning and organizing projects and resources by efficiently supporting and guiding the team from project inception, through all phases until closeout. The Director also will be a senior staff member on a research project to support direct project work.

  • Responsible for the overall delivery of research programs and projects through the program management office. This includes:
    • Assigns and manages workload to program management resources based on technical and project budgetary requirements along with development opportunities.
    • Point person for the hiring process of new program managers.
    • Develops and maintains a PMO scorecard, including both leading and lagging key project and program management performance indicators to monitor and maintain projects in concert with the client and Emmes staff.
    • Leads the development, implementation (including training), and maintenance of standardized and scalable PMO processes, procedures, templates, and tools required for effective program and project management activities throughout the clinical project lifecycle to ensure all goals are met and/or exceeded
    • Proactively manages scope changes through a standardized change control process.
    • Ensures standard project documentation and project management tools, communication plans, schedules and Gantt charts, project dashboards, sample submission paperwork, and meeting minutes are developed and maintained.
    • Establishes a central repository for best practices standards (processes, procedures, tools, and templates) and individual projects' PM related documentation with ongoing maintenance guidelines. This includes adherence to retention and disposal of documents requirements.
    • Ensures Program Management staff are equipped to lead the orderly progression of projects from the proposal stage through project completion by interacting with the client, research units, technical staff and business development staff.
    • Support direct labor work for complex research programs

  • Develops key portfolio management performance scorecard with leading and lagging indicators. Set up efficient processes to provide access and routine review of the data by the CRO and TRU Leadership as part of a formal portfolio management process.
    • Coordinates portfolio and program review meetings.
    • Works with Accounting to develop processes and provide support for forecasting revenue projections.
    • Works with Talent, Clinical Operations, SSI, and other departments in developing processes and providing support for resource planning.
    • Work with Project and Department leadership to develop processes and provide support for risk management.
  • Works closely with Business Development and the Proposal Department to ensure program management staff are integrated into projects at the proposal stage, and program management capabilities are written and included in Public Sector proposals.
  • Supports strategic account management through key business review meetings with customers.
  • Builds and maintains positive relationships with clients, vendors, partners and other Emmes departments, including a focus on those who support project management activities within Emmes that are outside the Program Management office (e.g., Biopharma, Corporate).
  • Develops relationships and collaborates with leadership across corporate service functions including finance, human resources, talent acquisition, contracts, business development and training; carries out routine meetings to assess, align, and drive shared strategic priorities.
  • Promotes an environment for continuous improvement with the organization and identifies and actions on opportunities for improvement.
  • Executes regular individual project audits from a PMO standpoint. Develops and communicates results, lessons learned, and actions on improvement opportunities.

    • Bachelor's degree in a relevant field required. MBA or MS strongly preferred.
    • 12 or more total years of experience in a pharmaceutical, biotechnology, and/or clinical research setting with at least 10 years' relevant project management experience.
    • Project Management Professional (PMP) or CCP or similar certification strongly preferred.
    • Experience with scorecard development, ad-hoc/routine reporting and benchmarking
  • Supervisor Responsibilities:
    • Previous demonstrated management oversight experience reporting to executive management required.
    • Ability to lead teams efficiently and effectively with guidance and recommendations from chief operating officer and project leaders.
  • Required Skills and Abilities:
    • Effective written and oral communication skills, interpersonal skills, analytical/problem solving skills, negotiation skills, cross-departmental team leadership, financial management skills and goal setting required.
    • Effective presentation and facilitation skills within all levels of the organization and with a wide variety of external clients, colleagues and collaborators globally.
    • Strong computer proficiency including MS Office (Word, Excel, Project, Visio), Primavera.

Why work at Emmes?

At Emmes, your actions and hard work will have a direct impact on public health initiatives, both globally and in our local communities with opportunities for volunteerism through our Emmes Cares community engagement program. We offer a competitive benefits package focused on the health and needs of our growing workforce, including:

  • Unlimited Approved Leave

  • Tuition Reimbursement

  • 401k & Profit Sharing Plan
  • Work From Home Anywhere in the US

  • Maternal/Paternal Leave

  • Casual Dress Code & Work Environment


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The Emmes Company, LLC is an equal opportunity affirmative action employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, protected veteran status, genetic information, age, or other legally protected characteristics.

Emmes is a federal government contractor and requires all employees to be fully vaccinated against COVID-19, to the extent permitted by applicable law. Individuals with medical conditions or sincerely religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement .

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