Duties

This Claims Examiner position is located in the Claims Management Branch, Financial Management Division, Chief Finance Office, Transportation Security Administration (TSA), Department of Homeland Security (DHS). Duties include but are not limited to:

• Examines a broad range of claims that could be considered controversial, extremely difficult, or highly specialized; analyzes all relevant issues/facts surrounding the claim and makes determinations in order to recommend settlement of claims where applicable using advanced technical knowledge and experience.
• Manages the claims communication intake process which is the initial claimant contact with TSA in addition to all incoming and outgoing correspondence/outreach to/from all internal and external stakeholders.
• Manages and/or assists in managing the TSA Claims Outreach and Debt Branch's (CODB) email mailbox, voicemail box, e-fax mailbox. Monitors the status and progress of work, making day-to-day adjustments to ensure work is accomplished in compliance with established timelines.
• Serves as an administrator of the Claims Management System (CMS), assists others, prepares reports, develops and gives presentation on the claim intake process; established policies/procedures and provide guidance for some assignments, but allow some discretion for the employee to select the most appropriate approach or to recommend new approaches.

This position is also being announced through Government Wide procedures under Announcement #HQ-ADM-CFO-21-007348-G. Candidates who wish to be considered under both Public (US Citizens) and Government-Wide procedures must apply to both announcements.

Requirements

Conditions of Employment

• Selective Service registration is required.
• You must possess U.S. Citizenship or be a U.S. National.
• You must complete a favorable Background Investigation (BI).
• You must have reached the minimum age (18) at the time of application.
• See additional "Conditions of Employment" and "Other Information" section
• You must be able to obtain and maintain a Secret Clearance.

Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.

Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.

COVID-19 Vaccine Mandate:

As required by Executive Order 14043, Federal employees are required to be fully vaccinated against COVID-19 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination before appointment or onboarding with the agency. The agency will provide additional information regarding what information or documentation will be needed and how you can request of the agency a legally required exception from this requirement.

Due to COVID-19, the agency is currently in an expanded telework posture. If selected, you may be expected to temporarily telework, even if your home is located outside the local commuting area. Once employees are permitted to return to the office, you will be expected to report to the duty station listed on this announcement. At that time, you may be eligible to request to continue to telework one or more days a pay period depending upon the terms of the agency's telework policy.

Qualifications

To qualify for the SV-E Pay Band (equivalent to GS-7), you must have one year of specialized experience at the SV-D or GS-6 in the Federal service or equivalent experience in the private sector. Specialized experience is defined as experience that has equipped you with the knowledge, skills and abilities to successfully perform the duties of the position. Specialized experience is defined as:

• Managing administrative work or claims (researching, coordinating and/or gathering information);
• Using computer applications (e.g. Microsoft Word and Excel) to research, enter, extract, analyze and communicate information; AND
• Communicating and collaborating with internal and external customers.

Note: Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Resumes must include the following:

• Narrative description of duties with start and end dates (including the month and year) for work experience.
• State the number of hours worked in a position (i.e. full-time or part-time). If part-time, state the total number of hours worked per week.
• Performance level (i.e. band or grade)

You must meet the qualification requirements for this position no later than the closing date of the vacancy announcement.

Education

None.

Additional information

Eligibility to apply for other Federal positions: TSA is an Excepted Service agency exempt from most of Title 5 United States Code, including regulations which apply to displaced Federal employees (CTAP/ICTAP) of other agencies, and employment with TSA does not confer "Competitive Status" that generally results from selection and service in Competitive Service agencies. The Office of Personnel Management (OPM) has established an Interchange Agreement, which allows most permanent TSA employees to apply and be considered for vacancies in Competitive Service agencies. Information from OPM on this or other Interchange Agreements is available at: http://www.opm.gov .

To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation as a condition of placement into this position.

DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.

TSA employees who are absent for the purpose of performing military duty may apply for any vacancies announced in their absence.

It is the policy of the Government not to deny employment simply because an individual has been unemployed or has had financial difficulties that have arisen through no fault of the individual. Information about an individual's employment experience will be used only to determine the person's qualifications and to assess his or her relative level of knowledge, skills, and abilities. Although an individual's personal conduct may be relevant in any employment decision, including conduct during periods of unemployment or evidence of dishonesty in handling financial matters, financial difficulty that has arisen through no fault of the individual will generally not itself be the basis of an unfavorable suitability or fitness determination. For more information, click here .

Permanent Change of Station (PCS) expenses are not authorized

Relocation expenses are not authorized

More than one position may be filled from this announcement.

If you are entering TSA employment on an appointment without time limitations, you must serve a basic trial period unless you have already met the requirement.

TSA policy requires verification of Selective Service registration for male applicants born after 12/31/59. For more information click here .

View common definitions of terms found in this announcement.

Veterans and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the documentation that is required, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.