Information Technology Technician

2 days left

Employer
USAJobs
Location
Washington, D.C
Posted
Jan 12, 2022
Closes
Jan 20, 2022
Hours
Full Time
Duties

Monitors day-to-day operations of IT equipment and systems. Responds to help desk calls and e-mails and logs tickets into the IT ticketing system. Provides tier one technical support, assistance, including physical hardware/software setup, configuration and troubleshooting in a Microsoft Windows environment. Assists the helpdesk staff in troubleshooting and fixing technical hardware and software program issues. Assists in the installation and maintenance of hardware, new and/or revised releases of national systems, and off-the-shelf software. Assists with courtroom support activities, including audio and video components within the courtroom environment.

Participates in creating, configuring, and deleting user accounts and providing end user training. Sets up, configures, installs, and documents basic hardware and software. Provides support for mobile computing devices and remote access. Regularly participates in data backups and system startup and shutdown procedures. Perform basic system support for the Cisco IP telephone system and cellular devices. Provides cabling support. Assists with the implementation and maintenance of wireless connections throughout the court facility.

Performs inventory control duties for IT materials and supplies. Reports inventory additions, moves, and changes to the court's custodial officer and assists with the completion of physical inventory sightings of IT equipment. Assists with the receipt, configuration, and distribution of new hardware in accordance with the Court's cyclical replacement policy. Creates and run reports as needed. Assists with the development and eventual implementation of short- and long-range technological improvements.

Participates in local and national conferences and gatherings to enhance continued professional development as well as sharing and learning ways of improving technology applications for federal courts. Collaborates with ITO staff to identify and develop technology trends that meet specific needs of the court and its users. Assists with the preparation and maintenance of IT documentation, standard operating procedures, and checklists for end users and other technicians.

Serious applicants should refer to the original announcement by following the link below:
https://cafc.uscourts.gov/wp-content/uploads/Job-Announcement-Information-Technology-Technician.pdf

Requirements

Conditions of Employment


This is an Excepted Appointment and At-Will position. Federal government civil service classifications or regulations do not apply. All offers of employment are provisional pending successful completion of a background check or investigation and a favorable employment suitability determination. This position is subject to Electronic Funds Transfer (EFT) for payroll deposit.

Must be a U. S. citizen or eligible to work in the United States. Non-citizens may be interviewed and considered for employment, but employment offers will only be made to individuals who qualify under one of the exceptions in 8 U.S.C.§ 1324b(a)(3)(B). Under 8 U.S.C.§1324b(a)(3)(B), a lawful permanent resident seeking citizenship may not apply for citizenship until he or she has been a permanent resident for at least five years (three years if seeking naturalization as a spouse of a citizen), at which point he or she must apply for citizenship within six months of becoming eligible, and must complete the process within two years of applying (unless there is a delay caused by the processors of the application). Non-citizens who have not been permanent residents for five years will be required to execute an affidavit that they intend to apply for citizenship when they become eligible to do so.

Qualifications

At a minimum, candidates must possess a high school diploma or equivalent and specialized experience as outlined below.
  • CL 24: To be considered at this level, candidates must possess at least one year of specialized experience providing progressively responsible technical support in the information technology field OR a completed bachelor's degree in computer science or closely related field from an accredited college or university. At least one year of specialized experience must have been at or equivalent to the CL 23 (GS 7).
  • CL 25: To be considered at this level, candidates must possess at least one year of specialized experience providing progressively responsible technical support in the information technology field OR a completed bachelor's degree in computer science or closely related field from an accredited college or university. At least one year of specialized experience must have been at or equivalent to the CL 24 (GS 8).
  • CL 26: To be considered at this level, candidates must possess at least two years of specialized experience providing progressively responsible technical support in the information technology field OR a completed bachelor's degree in computer science or closely related field from an accredited college or university. At least one year of specialized experience must have been at or equivalent to the CL 25 (GS 9).
Required Competencies
  • Strong customer service skills.
  • Excellent written and verbal communication skills.
  • Ability to function as a team player in a fast-paced, team-oriented office environment.
  • Possess a demeanor and appearance appropriate for a professional office environment.
  • Proficiency with Windows desktops in a networked environment.
  • Proficiency with Microsoft 365 applications (including Teams).
  • Ability to install, configure, update, and troubleshoot computer hardware and peripherals (including cell phones and tablets).
  • Knowledge of IT security best practices and the ability to understand and follow IT security policies and procedures.
  • Ability to up lift 50+ pounds of IT equipment.
Preferred Competencies
  • Familiarity with Microsoft Active Directory.
  • Experience installing and configuring A/V systems (including troubleshooting).
  • Experience using Microsoft SharePoint.
  • Familiarity with VOIP phone systems.
  • Experience with configuring devices for remote access over a VPN.
  • Experience with configuring and managing the differences among multiple web browsers (i.e., Internet Explorer, Chrome, and Firefox).
  • IT certifications.
  • Experience using servers and desktops in a virtualized environment.


Education

Please read the "Qualifications" section.

Additional information

The court reserves the right to modify the conditions of this announcement, commence interviews immediately, withdraw the announcement, or fill the position at any time, any of which actions may occur without notice.

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