Employee Relations Manager

Washington, DC
Mar 13, 2022
Mar 17, 2022
Full Time

AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence and nearly 38 million members, AARP strengthens communities and advocates for what matters most to families: health security, financial stability and personal fulfillment. AARP also produces the nation's largest circulation publications: AARP The Magazine and AARP Bulletin.

The Human Resources Group is seeking an Employee Relations Manager. This role reports to the Vice President, HR Group Consulting Services, providing prompt and thorough investigation and resolution to complex and sensitive employee relations issues with consistent application of workplace policies/procedures and compliance with federal, state and local employment laws and regulations. The Employee Relations Manager will help build and improve upon AARP's Employee Relations processes and provide proactive solutions to ensure positive employee relations.

The Employee Relations Manager provides advice, guidance, and solutions to HR Business Partners and business leaders to maintain a workplace in which all employees can thrive, drive business results, and live our company values. The Employee Relations Manager will also be called upon to thoughtfully engage a broader stakeholder group that includes HR functional leaders, HR Business Partners, Office of General Counsel's Ethics and Compliance Officer, and internal Employment Counsel in planned fashion while conducting investigations.


  • Determine investigative plans; conduct thorough investigations; and document investigative summary letters and supporting documentation that succinctly captures the issue to be addressed, process taken to address, and recommended solutions. Call upon OGC's legal team and Ethics & Compliance office for collaboration, advice and guidance as needed.
  • Use insights and analytics to identify, catalog and report on workplace trends and issues, diagnose ER problems, and identify business solutions to address these issues.
  • Facilitate resolution of employee issues and concerns in conjunction with HR, the employee and management by providing guidance and consultation regarding problem solving, dispute resolution, regulatory compliance, litigation avoidance and strives to resolve internal conflict informally through appropriate conflict management and mediation techniques.
  • Collaborate with HR leadership and Business Partners on the development and review of supporting documentation for all involuntary separations to ensure AARP has followed progressive discipline methods where applicable.
  • Provide advice and counsel to managers, supervisors and employees regarding laws, regulations, policies, procedures and practices related to employee relations matters.
  • Ensure consistent application and interpretation of Labor Relations, Employee Relations, policies, contracts, and strategies; apply knowledge of the Americans with Disabilities Act and manages the interactive process for requests for reasonable accommodation ensuring appropriate, legally compliant solutions.
  • Share knowledge and learnings with the business and HR staff on ER matters and best practices, including performance management, terminations, restructuring, leave management and accommodation requests, workplace drug/alcohol/violence matters, conflict resolution, etc.
  • Author and advance improvements to AARP's HR policies and procedures and monitor compliance; and assist in internal audits of employee relations issues and make recommendations to resolve issues in accordance with Company policies, practices, and procedures.


  • Bachelor's degree required; advanced degree or coursework in related field preferred.
  • SHRM certification preferred.
  • Minimum of 5 years experience in Employee Relations and/or achievements in a generalist capacity; experience working in an HR department a plus.
  • Expertise in federal, state and local laws and regulations.
  • Ability to manage and multi-task an ongoing caseload of workplace investigations.
  • Exceptional analytical skills who can quickly assimilate and synthesize complex data and information into a decision-making framework.
  • Strong ability to apply effective listening skills, communicate unambiguously with stakeholders at various levels, and propose compelling solutions.
  • Ability to interpret and apply best practice HR policies.
  • Ability to remain highly organized while understanding and working through a matrixed stakeholder group.
  • Absolute discretion and confidentiality regarding sensitive information; highest standards of ethical conduct and integrity.
  • Comfort and proficiency with technology and applications such as MS Office (Outlook, Word, Excel, PowerPoint, TEAMS), Smartsheet, PeopleSoft, etc.

Flexible Work Arrangement (FWA)

AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

Similar jobs