Office of Volunteer Engagement Intern

Employer
AARP
Location
Washington, DC
Posted
Feb 11, 2022
Closes
Mar 02, 2022
Ref
2414
Industry
Nonprofit
Hours
Full Time
Overview

AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence and nearly 38 million members, AARP strengthens communities and advocates for what matters most to families: health security, financial stability and personal fulfillment. AARP also produces the nation's largest circulation publications: AARP The Magazine and AARP Bulletin.

AARP's Community, State and National Affairs (CSN) Group includes Government Relations, Programs, Volunteer Engagement, Community Outreach and Advocacy at the federal, state and local levels. It delivers on AARP's social mission by educating and engaging people 50-plus and their families, strengthening communities, and championing issues that help give people financial and health security.

The Office of Volunteer Engagement's (OVE) Helpline offers customer assistance to thousands of AARP volunteers through email and phone, as well as an online portal. OVE seeks an innovative, organized self-starter who will support the Helpline in resolving volunteers' concerns through direct customer service and operational assistance (digital content creation, organization of resources, etc.). This position provides the opportunity to learn customer service management, develop new technology skills, and create resource materials.

Responsibilities

  • Support team with data entry, spreadsheet management, digital file organization
  • Manage training equipment requests
  • Answer Helpline calls, handle customer inquiries and complaints, offer appropriate solutions, and provide timely follow-up to ensure resolution
  • Conduct independent research and provide recommendations on customer service industry best practices
  • Attend team meetings and record notes as needed
  • Support resource team in additional projects as needed

Qualifications

Prospective interns must be currently enrolled in a degree program at an accredited college or university; be considered rising undergraduate juniors or seniors, graduate students, or post-doctoral students; and remain academically enrolled throughout the internship.

AARP also considers non-traditional interns who are looking to re-enter the workforce or change careers. This may include those who have previously graduated from college and enrolled in a continuing education program.
  • Ambitious self-starter who works well with a diverse team of staff and volunteers
  • Excellent communication and presentation skills with proven customer support experience
  • Patience, empathy, and emotional intelligence when interacting with Helpline customers and volunteer partners
  • A can-do attitude and willingness to go the extra mile to engage volunteers when necessary
  • Intermediate to advanced knowledge of Word, Excel, and PowerPoint
  • Ability to multi-task, prioritize, and manage time effectively
  • Preference for graduate students

Additional requirements include:
  • The ability to work well with diverse populations.
  • Commitment to the goals and priorities of AARP.
  • The ability to collaborate with other AARP teams on priority issues.

This position reports to the OVE Advisor, Volunteer, and Affiliates and will collaborate with other team members as needed.

Flexible Work Arrangement (FWA)

AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories.

Benefits

Internships are non-exempt positions and are not eligible for employee benefits.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.