Business Operations Manager

Washington, DC
Feb 11, 2022
Mar 03, 2022
Full Time

AARP Foundation works to end senior poverty by helping vulnerable people over 50 build economic opportunity. Our approach emphasizes equitable outcomes for populations that have faced systemic discrimination. As AARP's charitable affiliate, we serve AARP members and nonmembers alike. Through vigorous legal advocacy and evidence-based solutions, and by building supportive community connections, we foster resilience, advance equity and restore hope.

AARP Foundation Property Tax-Aide assists low-income older adults stay in their homes and communities by providing access to property tax refund and credit programs. Property Tax-Aide engages a national network of volunteers who assist low- and moderate-income older adults navigate the process of applying for targeted programs using custom-designed digital fintech tools.

The Business Operations Manager executes administrative-level project management on a variety of projects, programs, and initiatives that are typically division-wide or organization-wide. Conducts research, creates and facilitates presentations, tracks budgets and project/program activities, and collects and analyzes data to produce reports. Organizes and maintains electronic records and prepares and processes various forms. Collaborates with management to identify opportunities to streamline processes and develop new procedures that support the business unit/department.


  • Ensures adherence to operations standards governance
  • Consults with functional team members regarding a wide range of operational issues
  • Gathers, analyzes, reports, and maintains data, information, and statistical metrics from a variety of sources that support decision-making, including identifying relevant benchmarking tools
  • Identifies, investigates analyzes and recommends alternative solutions to management regarding operational, management and administrative actions/issues
  • Responsible for business, program user data and operational analysis and support for assigned department/programs
  • Uses various databases to manage Foundation processes


  • Minimum bachelor's degree with 3 or more years of working experience in private or social sector
  • Entrepreneurial-minded problem solver and self-starter
  • Comfortable working in a fast-paced and start-up like environment
  • Ability to work independently with minimal guidance
  • Passion for working with vulnerable or underserved populations
  • Experience managing day-to-day technical and design direction
  • Knowledge of multiple functional areas such as Product Management, Engineering, UX/UI, Sales, Customer Support, Finance or Marketing
  • Ability to influence multiple stakeholders without direct authority
  • This is an in-office position and the ability to work effectively surrounded by moderate noise level is required

Flexible Work Arrangement (FWA)

AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

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