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UX/UI Designer

Employer
Capital One
Location
McLean, Virginia
Closing date
Feb 10, 2022

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Job Details

Locations: VA - McLean, United States of America, McLean, Virginia

UX/UI Designer

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

We are currently seeking a UX/UI Designer to join our Fraud & Disputes design team. We are passionate about advocating for user needs and delivering innovative, world-class products that redefine our customers day-to-day financial activities.

The focus of the Fraud & Disputes design team is to help customers through difficult situations with their credit card and purchases. We aim to help customers prevent, predict, and detect unwanted activity on their account. If something does go wrong, we build experiences across channels to guide our customers and agents through the right solution to get customers back on track. Our goals are in service of delivering excellent customer experiences while driving value for our business.

The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

What You'll Do:

You'll be asked to handle a variety of responsibilities, including:

Collaboration & Connection
  • Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience
  • Advocating for the customer through human centered design methods, including: discovery, research, ideation, whiteboard sessions, and user testing
  • Supporting design-led workshops to engage and build alignment across different partners and teams
  • Proactively offers recommendation and solutions by championing prioritization of design centered product enhancements grounded in research and analysis
  • Connecting with design community peers in service of learning, sharing, and teaching
  • Working with partners and teams across various geographies
  • Embracing and advocating for an experience mindset - this is as important to the work as the results


Discovery & Delivery
  • Supporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunities
  • Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
  • Participate in end-to-end product design by:
    • Working with researchers to understand customer needs and define opportunities through usability and empathy studies
    • Framing problems, determining insights, and defining visual designs to serve customer needs
    • Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes
    • Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines
    • Supporting effective storytelling and presentation of visual concepts to various stakeholders
    • Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues


Basic Qualifications

  • At least 2 years of experience with User Experience design
  • At least 2 years of UI and visual design experience


Preferred Qualifications

  • Designing for cross-channel experiences
  • Comfortable working with Product and Tech partners
  • Comfortable presenting work to large audiences and stakeholders
  • Experience in both UX and UI work
  • Strong experience working closely with developers on implementing designs
  • Experience working within a large Enterprise environment and collaborating with a cross-functional team
  • Experience with design and prototyping tools, such as: Figma, Sketch and/or Adobe Products
  • Experience planning, executing, synthesizing, and presenting research with actionable next steps and recommendations
  • Familiarity with working and contributing to and established design system
  • Experience designing in multiple channels, including: iOS, Android, Web, and Email


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Company

We Don’t Only Think Big Things—At Capital One, We Do Big Things.

You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.

Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.

Be inspired. Be yourself. That’s #LifeAtCapitalOne.

Creating a Culture of Belonging

At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.

We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.

We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:

Create a culture of belonging where everyone can thrive and innovate

Attract and develop talent from all backgrounds and experiences

Ensure our systems and programs promote fairness and equity

Get a career with more at Capital One.  Discover it for yourself today.

Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.

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