Help Desk Support III

Location
Washington, DC
Posted
Feb 11, 2022
Closes
Feb 24, 2022
Ref
9230
Hours
Full Time
Clearance Required:

Public Trust

Education Required:

HS/GED

US Citizenship:

Summary
The MIL Corporation seeks a Help Desk Support III to work directly with clients to understand key elements of client business processes and then work onsite to implement and operate PRISM software products and service offerings by performing key tasks. Consultants thrive on their personal and direct contributions that help our clients achieve substantial benefits from our suite of software products.

Responsibilities
  • Work with clients to provide a broad range of implementation and integration tasks including: requirements analysis, business process analysis, system configuration, testing, training, and post-implementation support.
  • Help drive successful operation of PRISM product suite by delivering high quality advisory and support services to government clients.
  • Ensure assigned tasks are performed on target, on time, and on budget, and that client personnel appreciate the value of the work performed.
  • Understand client's business objectives and help clients achieve their goals.

Required Qualifications
  • Self starter, quick learner, and team player.
  • Proficient in the basics of Microsoft Excel, PowerPoint and Word.
  • Ability to move/traverse into multiple facilities and throughout work facility.
  • Ability to remain in a stationary position for more than 50% of the time.
  • Ability to operate a computer, and communicate frequently with co-workers and clients.
  • One or more years experience providing functional and/or technical support for PRISM, including Level 1 and 2 Help Desk support.
  • Experience in government administrative functions such as federal acquisition, grants, and/or financial management.
  • Relevant experience with other Federal acquisition system solutions.
  • Per federal guidelines, you may be required to show proof of COVID-19 vaccination or willingness to obtain vaccination.

Education
Bachelor's Degree

Clearance
Public Trust (applicants may also need to be the subject of a security investigation and meet eligibility requirements for access to classified information)

Why MIL?

MIL is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology - and we are looking for candidates like you. Whether you're fresh out of college or the military or well into your professional services career, MIL has great job opportunities that might be right for you.

Here at The MIL Corporation, we pride ourselves on the family-like environment instilled amongst our team. Our employees love working here, and it truly shows through our various recognitions & awards. Some of our most recent awards include:
  • 2020, 2019, 2018, & 2017 Top Workplaces Award, The Washington Post (Washington, D.C.)
  • 2020, 2017 Top Workplace Award, Greenville Business Magazine, Columbia Business Monthly, and Charleston Business Magazine (South Carolina)
  • 2019 & 2018 Certified Great Workplace, Great Place to Work®
  • 2018 Fortune, Great Place to Work: Best Place to Work for Diversity
  • 2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense

If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, The MIL Corporation welcomes you. Become a part of something greater, where you, the people, make the difference.

The MIL Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.