Manager, IT Services

University of Maryland, College Park
College Park, Maryland
Jan 10, 2022
Feb 14, 2022
IT, Management
Full Time

University of Maryland, College Park

Manager, IT Services (Position # 100979)

GENERAL RESPONSIBILITIES: Develops, manages, analyzes, upgrades and services mission  critical networked systems; oversees Information Technology support for Departmental functions. The  current systems include a shared virtualization cluster for servers, Active Directory, database systems,  over 200 workstations, laptops, cell phones and printers. Provides support to 250 staff in multiple  locations across campus. Responsible for a web site accessed by customers and staff. Supports the use  of current and future Enterprise Resource Planning (ERP) and Integrated Work Management System  (IWMS) with data integrations and user support. Supervises, trains and evaluates IT Support Associate.  The Manager is directly supervised by the Assistant Director for Technology Services.  


Network and User Administration – maintain/update department network/server infrastructure  – hardware and software. Maintain licenses, warranties, etc. Manage group memberships, listserv  and software subscriptions. Support mission-critical software applications.

Technical and Hardware Support – Manage IT equipment replacement cycle; includes  assessment/replacement of hardware as needed. Maintain budget for IT equipment purchases. • Department and Campus Engagement – Implement IT priorities that support department goals  and objectives. Facilitate staff training on new department or campus technology. Liaison with  Division and Campus IT groups, serve on committees as assigned.

Strategic Planning – Advise Assistant Director, IT Services on security, virtualization, and end  user software. Be available as needed at off-hours to minimize impact of planned work on  department users and clients.  


• Bachelor’s degree.  

• Minimum 5 year’s full time experience in IT field.

● A minimum of 3 year’s hands on experience with Windows Server, Active Directory, VMWare,  and centralized workstation management tools. Experience with Microsoft Endpoint  Configuration Manager preferred. 

● Must have familiarity with administering Microsoft SQL Server. 

● Driver’s license with fewer than 6 points is required.

● Must be able to respond to critical issues during non-business hours.

SALARY and BENEFITS – Starting salary, between $108,000 and $127,000. Benefits include 25  days annual and personal leave; 14 paid holidays; 15 days sick leave, tuition remission up to 8 credits  per semester; choice of two retirement programs; a variety of group health insurance plans.

TO APPLY: For best consideration apply by January 21, 2022. To apply, submit a resume with  cover letter online at Click on “Staff Positions” and follow the directions for  position #100979. The University of Maryland is a smoke free environment The University requires  staff to be vaccinated against COVID. 

University of Maryland is an AA/EEO Employer.

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