Network/telecom Analyst I

1 day left

Location
Fairfax, Virginia
Salary
$57,384.29 - $95,640.27 Annually
Posted
Jan 08, 2022
Closes
Jan 21, 2022
Ref
22-00025
Hours
Full Time
Job Announcement

Provides mainframe, remote access, personal computer (PC) & agency-specific application support and maintenance for the Department of Neighborhood and Community Services (NCS). Installs, configures, maintains, and troubleshoots PC and other network equipment. Provides technology support to staff and community users of the Computer Clubhouses, Computer Learning Program, and public access computer labs. Troubleshoots PC, printer, and server connectivity and functionality problems. Coordinates and performs hardware and software upgrades to PC's and application servers to maintain up-to-date compatibility among resources. Coordinates upgrade and installation efforts with the Department of Information Technology (DIT) staff. Provides user training and support to NCS staff and the community. Assists in developing documentation on desktop hardware, software and agency-specific applications. Provides Agency Access Control Administrator (ACCA) functionality for users based on DIT and NCS standards.

Note: The salary will not exceed the midpoint of the advertised salary range.

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)
  • Performs cable routing and termination, equipment installation and configuration, labeling, and documentation;
  • Provides routine support for network and/or telecommunications functions;
  • Responds to and prioritizes requests from users to provide guidance and assistance;
  • Adds/deletes users;
  • Proposes, develops, and implements documentation and procedures for determining and/or preventing problems;
  • Assists the help desk in problem determination and solution;
  • Sets up, installs, and tests hardware and peripherals at user sites;
  • Installs network operating system and standard programs;
  • Assists in the installation of more complex software and equipment;
  • Provides basic one-on-one training to users;
  • Maintains system records and documentation;
  • Participates in managing network/telecommunication system upgrades, expansions, and equipment exchange;
  • Reviews new technology and upgrades and makes recommendations on network/telecommunication system modifications;
  • Maintains an inventory list of agency hardware and software;
  • Provides assistance to other staff as needed.


Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
  • Some knowledge of data and voice communications protocol and industry standards such as internet, intranet, internet security, frame relay, and data network;
  • Some knowledge of communications network management and router configuration;
  • Some knowledge of hardware and software, cabling, power requirements, ancillary equipment, and the like related to network operations and telecommunications systems;
  • Understands the PC in a network environment;
  • Understands the network environment and its operation;
  • Ability to install system hardware and software;
  • Ability to plan, schedule, coordinate, and manage studies, special projects and assignments;
  • Ability to evaluate and make recommendations on different applications software packages;
  • Ability to communicate effectively, both orally; and in writing;
  • Ability to assist users in solving systems problems;
  • Ability to translate technical terminology into terms understandable to management and employees;
  • Ability to establish and maintain effective business relationships.


Employment Standards

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Possession of an associate degree in computer science, electrical engineering, electronics, or a related field; plus two years network and/or telecommunications experience; or a bachelor's degree in such fields.

CERTIFICATES AND LICENSES REQUIRED:
None.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background and Child Protective Services Registry check to the satisfaction of the employer.

All newly hired employees are required to be fully vaccinated against COVID-19 (two weeks after the last required dose) as a condition of employment or obtain approval of a medical or religious exemption prior to their start date. Proof of an exemption or vaccination status will be required during the pre-employment onboarding process. New employees who obtain an exemption from the vaccine mandate for medical or sincerely held religious beliefs will still be subject to the weekly testing requirement. Vaccinated employees and employees with a medical or religious exemption will complete the attestation online on their first day of employment or shortly thereafter.

PREFERRED QUALIFICATIONS:
  • Experience and familiarity with supporting computers in a Public Access environment.
  • Experience with PC Imaging applications and process, such as Swimage, etc.
  • At least three years of experience performing end-user desktop support.
  • Experience performing end-user desktop support in a multi-site environment.

PHYSICAL REQUIREMENTS:
Work is generally sedentary in nature. Ability to do some walking, standing, bending, and carrying of items up to 25 pounds. Ability to operate keyboard-driven equipment and communicate verbally and in writing. Sufficiently mobile to attend meetings at various locations and make presentations to county staff and community. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel Interview and may include a practical exercise.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.