Human Service Worker Iii

Location
Annandale Va 22003, Virginia
Salary
$54,761.62 - $91,269.57 Annually
Posted
Jan 08, 2022
Closes
Jan 22, 2022
Ref
22-00150
Function
Administrative
Hours
Full Time
Job Announcement

Seeking a reliable, well-organized individual with a dynamic professional attitude to serve as an active member of the Self-Sufficiency, Employment and Training team. Works as part of a team that provides case management, center operations, and community and business development for the Employment and Training program. Specific duties include:
  • Interviews, advises, and guides a diverse population of clients as it relates to their pre and post-employment needs.
  • Interprets and explains policies and procedures when determining eligibility and enrolling in various employment programs.
  • Refers to supportive services, partners, and community resources as needed, to include the Virginia Career Worker Centers, the Virginia Initiative for Education and Work, and the Bridges to Success Program.
  • Assists clients to obtain self-care services that will allow them to maintain employment that is consistent with their vocational goals.
  • Develops community partnerships, coordinates trainings, and conducts job development and job search activities as needed.

The successful applicant must be an active listener, adaptable, and able to handle dueling priorities with a focus on efficiency and customer service. This position requires a flexible professional, ready and willing to take on different roles and tasks depending on office and program needs. Participation in job fairs and related activities requires some evening and/or weekend work. Some local travel is required.

Note: Location varies depending on the needs of the department at One-Stop Employment Centers throughout Northern Virginia in the counties of Fairfax, Loudoun, and Prince William.

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)
  • Maintains knowledge of current public assistance and employment policies and applies, explains and interprets complex federal, state, and local policies to clients, service providers, attorneys, the public, and other interested parties;
  • Conducts in-depth interviews of clients to determine and reassess eligibility of clients for financial, publicly supported medical services and/or medical public assistance programs;
  • Performs client needs assessment to aid in making appropriate referrals to other services;
  • Works with clients to assist with gathering of information necessary to establish eligibility;
  • Compiles and maintains data and documents and may prepare written narratives to support eligibility determinations;
  • Ensures timely processing of applications to meet client needs and program policy mandates;
  • Authorizes public assistance (e.g., medical aid, financial assistance, food stamps) based on client circumstances and public assistance program requirements;
  • Uses various forms of automated technology to document, obtain, and verify information, to generate reports, and to authorize benefits and services for clients, service providers, attorneys, the public, and other interested parties;
  • Assists clients in obtaining the resources necessary to meet emergency needs;
  • Assists clients in obtaining services and coordinates these with other service providers as needed;
  • Coordinates and manages clients' participation in a variety of services;
  • Participates in case staffing's with other county staff or community organizations to assess and address needs of clients;
  • Prepares appeal documents and may represent the agency in administrative appeals filed by clients;
  • Provides guidance and assistance to employers and clients in the operation of an employment resource center;
  • Performs employability assessment of economically disadvantaged clients to develop a plan of service to aid them in securing employment;
  • Works with clients to identify and address barriers to employment;
  • Provides career counseling;
  • Assists job seekers with job search and resume development;
  • Participates in curriculum development, facilitates workshops, and works with businesses and workforce partners in response to customer needs;
  • Plans and participates in orientations and workforce related workshops;
  • Identifies, recruits and develops job opportunities with employers to place program participants including job sites for community work experience and on-the-job training;
  • Tracks, monitors, and reports on employment resource center resources, job leads and employment databases;
  • Develops marketing and presentation materials for the business community, the public and other human service providers;
  • Researches available grants and determines feasibility of acquisition of funds and appropriate projects for funding;
  • Assists with writing grant applications and proposals for funding;
  • Prepares required reports on federal, state and local grant performance outcomes;
  • Oversees and coordinates a program or project;
  • Assists the supervisor with duties that may include training, coaching, and reviewing the work of less experienced staff;
  • Serves as policy expert in one or more program areas, providing guidance, direction, and information to other staff;
  • Assist in the development of service strategies.


Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
  • Knowledge of basic human behavior and social problems;
  • Knowledge of social, economic, health and cultural factors that can serve as barriers to employment;
  • Knowledge of federal, state and local laws and policies governing public assistance and welfare reform;
  • Ability to read, interpret and apply complex program policies and procedures;
  • Ability to communicate effectively, both orally and in writing;
  • Ability to make mathematical computations;
  • Ability to schedule and manage workload sufficient to meet deadlines;
  • Ability to use automated technology to establish and maintain case records;
  • Ability to handle multiple deadlines, computer systems, high volume of client contact, high caseloads, and competing priorities;
  • Ability to establish and maintain effective working relationships with clients, co-workers and other human service providers;
  • Ability to work effectively with people under stress and those from various socioeconomic and cultural backgrounds;
  • Ability to maintain professional ethics related to confidentiality of client information;
  • Ability to provide excellent customer service;
  • Ability to work in a team environment;
  • Ability to maintain flexibility.
  • Ability to manage a complex caseload;
  • Ability to assess client needs through collection and analysis of employment history and other personal, family and cultural information;
  • Ability to use supportive counseling techniques to enhance and develop clients' problem solving capabilities;
  • Ability to identify clients in crisis and intervene to stabilize the situation;
  • Ability to identify client issues needing referral to other human service providers (e.g., substance abuse, spousal abuse);
  • Ability to lead and coach other professional level staff;
  • Ability to develop and present training programs;
  • Ability to conduct research to identify grant opportunities;
  • Ability to develop presentations using automated technology.


Employment Standards

MINIMUM QUALIFICATIONS:

Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Graduation from an accredited four-year college or university with a bachelor's degree plus two years of human services or related professional work experience.

PREFERRED QUALIFICATIONS:
  • Demonstrated experience providing ongoing case management.
  • Thorough knowledge of federal, state and local laws, performance measures, and quality standards governing federal workforce programs.
  • Knowledge of social, economic, health, and cultural factors that can serve as barriers to employment.
  • Knowledge of labor market conditions and job development techniques.
  • Knowledge and experience with process improvement strategies, data management and the Virginia Workforce Connection.
  • Certified Virginia Workforce Development Professional (VWDP) or National Workforce Development Professional (NWDP).
  • Clear and concise oral and written communications skills.
  • Proficient in Microsoft Word and Excel.


CERTIFICATES AND LICENSES REQUIRED:
Foundations of Workforce Development Professional Certification required within 12 months upon hire.

NECESSARY SPECIAL REQUIREMENTS:
All newly hired employees are required to be fully vaccinated against COVID-19 (two weeks after the last required dose) as a condition of employment or obtain approval of a medical or religious exemption prior to their start date.Proof of an exemption or vaccination status will be required during the pre-employment onboarding process. New employees who obtain an exemption from the vaccine mandate for medical or sincerely held religious beliefs will still be subject to the weekly testing requirement. Vaccinated employees and employees with a medical or religious exemption will complete the attestation online on their first day of employment or shortly thereafter.

The appointee to this position must submit to a criminal background check, child protective services registry check to the satisfaction of the employer.

PHYSICAL REQUIREMENTS:

Ability to input, access, and retrieve information from a computer. Ability to perform repetitive hand, arm, wrist and shoulder movements. Ability to travel to various locations throughout Fairfax County to provide coverage, attend meetings and trainings

All duties may be performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview; may include exercise.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314.

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