CRISIS INTERVENTION CENTER SUPERVISOR

Position Information
The Department of Human Services is seeking a dynamic and experienced clinician for the position of Crisis Intervention Center Supervisor in the Emergency Services (ES) section. The ES section is a 24/7 operation that requires round-the clock-staffing and provides mandated, immediate assistance to individuals experiencing acute psychiatric/psychological crisis. The goals of emergency assistance are to relieve the immediate distress of these individuals, prevent them from harming themselves or others, and make appropriate referrals for both medical and non-medical interventions where indicated. The section's services include mental health assessment, crisis intervention and stabilization, short-term counseling, psychiatric services, and critical stress management for individuals and families. Clients served by the program are typically experiencing serious mental illness and/or substance use issues.

This employee will have clinical and administrative oversight to the Crisis Intervention Center (CIC), a recovery-oriented and trauma- informed program within the Client Services Entry Bureau. The CIC serves as the receiving, walk-in, and drop-off facility for ES assessments and the site for Office Based Crisis Stabilization Services (OBCS). This Supervisor will be responsible for managing and providing support for the community outreach services of the section (mobile response, diversion first, the Co-Responder program, etc.) and will manage the Office-Based services (the Crisis Intervention Center, crisis hotline, five calming rooms, etc). The position will collaborate with hospitals, Emergency Response Resources, Police, Clinical Supervisors, and Psychiatrists while leading a team of 8-10 Emergency Service Clinicians who provide 24/7 comprehensive crisis response in the community.

To learn more about Arlington County's Behavioral Health Division, please visit DHS.

Responsibilities include:

• Supervising clinicians and their workload to ensure documentation and service capture expectations are met;
• Planning, directing, and evaluating the implementation of 24/7 programs, services, policies, and procedures to confirm they are accessible, effective, and efficient while meeting quality standards and recommending service improvements;
• Leading, onboarding, training, and overseeing performance management of staff;
• Managing the program budget including analyzing revenues and expenditures, maximizing reimbursement opportunities, and creating summary reports;
• Collecting and analyzing monthly data on all aspects of Emergency Services for the program's Performance Measurement Plan and program utilization review;
• Representing the Department of Human Services on programs within the community, the region, and the state; and
• Attending required local, regional and state meetings related to Emergency Services.

Arlington County DHS is committed to delivering client services in an effective, equitable, respectful, and trauma-informed manner. Our staff is dedicated to ensuring our clients are approached, engaged and cared for in ways that demonstrate competency, sensitivity and awareness of factors which impact the client experience including but not limited to: cultural identity, gender, racial, and ethnic diversity, religious/spiritual ascription, physical capability, cognitive and literacy levels, sexual orientation, and linguistic needs.

Selection Criteria
A complete application includes a letter of interest and resume.

Minimum:

• A Master's degree from an accredited college or university in a clinical discipline including Counseling, Social Work, Psychology, Psychiatric Nursing, or other directly related clinical discipline, all of which required a clinical practicum involving diagnostic and treatment services prior to graduation;
• Considerable (at least three years) of full-time post-Master's Degree experience providing clinical therapy and other mental health services, which included the application of diagnostic and treatment services and experience coordinating/administering services for the seriously mentally ill;
• Prescreen certification within 90 days of hire; and
• Must be licensed (LPC, LCSW, LCP, LMFT) as a professional counselor, clinical social worker, marriage and family therapist, or psychologist and/or certification as a clinical specialist in psychiatric or mental health nursing in the Commonwealth of Virginia within 90 days of hire.

Substitution: Directly related higher level clinical degrees may substitute for the Master's Degree education requirement and one year of clinical therapy and other mental health services experience.

Desirables: Preference may be given to candidates with experience in one or more of the following:

• Managing programs which provide services to individuals experiencing a behavioral health emergency including experience with involuntary treatment;
• Current licensure as a LCSW, LPC, LCP, or LMFT;
• Collaborating with criminal justice partners (particularly law enforcement, correctional officers and court staff); and/or
• Leading large, macro systemic projects.

Special Requirements
Applicant must possess, or obtain by the time of appointment, a valid motor vehicle operator's license from the applicant's place of residence or the applicant must have the ability and willingness to use alternative methods of transportation to perform assigned duties and responsibilities at locations other than the primary worksite. If the applicant possesses or acquires a license, the applicant must provide or authorize Arlington County to obtain a copy of the applicant's official state/district driving record. Any offer of employment may be contingent on a favorable review of the applicant's driving record.

A pre-hire background check will be made on all candidates who are selected for employment. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.

Selected candidates must complete pre-hire federal background check and State of Virginia Central Registry Check.

Covid-19: Arlington County Government is committed to the health, safety and wellness for all staff. In support of that commitment, all current and newly hired employees are required to provide proof of Covid-19 vaccination. For those qualified employees with a disability or sincerely held religious belief which prohibits them from receiving a vaccine, you will be able to contact the Office of Human Rights to request a reasonable accommodation. Adherence to this policy is a condition of employment.