Principal Associate, Extended Operations Management

Capital One
Glen Allen, Virginia
Jan 06, 2022
Feb 05, 2022
Full Time
Knolls 4 (12021), United States of America, Glen Allen, Virginia

Principal Associate, Extended Operations Management

As an Extended Operations Manager for the Debit and ATM infrastructure, you will be responsible for managing the relationship between Capital One and outsourced vendors to ensure flawless performance and delivery. You will be asked to help establish a framework for ensuring ongoing monitoring of operational performance to maximize our customer experience and well managed expectations. This role will require a full understanding of the technical processes and flow of information from the vendor to Capital One, as well as monitoring reports which detailed supplier performance, communication of performance to suppliers, development of performance remediation plans, as needed and managing vendor budget. Additionally, you will have responsibility for understanding the objectives of various lines of business and then developing and managing your vendor to meet performance, cost, and risk goals. Lastly, you will work with operational teams to assess performance, be involved in developing contract strategies, and responsible for staying abreast of industry trends, threats and developments.

  • Accountability for the vendor's performance
  • Sharing our strategic vision with vendors and drive execution of critical business tasks
  • Partnering with teams of associates aimed at "Run-the-engine" activities and influencing / helping to shape a process improvement agenda
  • Being the point of escalation and understanding how to navigate the vendor and the vendor systems to get answers to problems quickly
  • Assessing and managing vendor performance, reporting, analysis and communications of supplier performance
  • Lead process design and analysis projects in concert with external vendors
  • Ensuring visibility and transparency to internal and external stakeholders on the health of operations, including identification of critical needs/dependencies and risks
  • Building strong relationships with the vendor relationship managers as well as with the regional and site level management
  • Identifying trends that have negative impact on operations and partner with vendors to proactively remediate
  • Traveling is also required to learn and understand the supplier's processes as well as to understand and resolve specific issues as necessary

Basic Qualifications:
  • High school diploma, GED or equivalent certification
  • At least 2 years of experience in Process or Project Management
  • At least 2 years of experience in Relationship or People Management

Preferred Qualifications:
  • Process certifications (i.e. LEAN, Six Sigma, Business Process Management)
  • 4+ years of experience in Process or Project Management
  • 4+ years of experience in Relationship or Vendor Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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