Locations: VA - McLean, United States of America, McLean, Virginia

Design Strategy Lead - Consumer Card & Bank Experience Design

The Consumer Card and Bank Experience Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We're passionate about creating seamless customer experiences across credit card products, bank accounts, and all other Capital One touchpoints. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we'd love to hear from you.

About the Role:

We are currently seeking a UX Design Strategy Lead to join our team. We are passionate about advocating for user needs and delivering world-class products that redefine our customers' day-to-day financial activities. The ideal candidate for this role has a strong UX background, and is a strategic thinker with people management experience. This person will manage other designers while working to bring one of our award-winning and industry-leading products to the next level for our customers.

What You'll Do:

As a leader and maker, you'll be asked to handle responsibilities, including:

Strategy & Planning

• Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience
  
• Engaging in portfolio prioritization to help set the strategy and product road map for the team
  
• Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition
  
• Advocating for the customer through human-centered design methods, including: discovery, research, whiteboard sessions, and user testing
  
• Championing prioritization of design centered product enhancements grounded in research and analysis
  
• Working with partners and teams across various geographies
  
• Embracing and advocating for an experience mindset - this is as important to the work as the results
  

Leading & Developing Teams

• Guiding junior designers in strategy, research, alignment, analysis, design critiques, and design execution tasks
  
• Navigating conflict resolution within your team as well as within projects, teams and partner relationships
  

Discovering & Delivering

• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities
  
• Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
  
• Driving end-to-end product design by:
  
  • Working with researchers to understand customer needs and define opportunities through usability and empathy studies and analyzing data trends
    
  • Framing problems, defining insights, and designing new methodologies/practices to serve customer needs
    
  • Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes
    
  • Planning and facilitating workshops with internal and external stakeholders to align with business needs
    
  • Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines
    
  • Storytelling through business acumen and presenting visual concepts to various stakeholders
    
  • Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues
    

Basic Qualification

• At least 5 years of (UX) User Experience and (UI) User Interface Design Strategy experience
  
• At least 3 years of experience partnering with Product teams
  
• At least 3 years of experience managing designers
  

Preferred Qualifications

• Experience with design strategy for native mobile apps for iOS and Android devices
  
• Experience in planning and conducting qualitative and quantitative user research
  
• Experience in financial education, especially on credit spending and credit score
  
• Experience leading the end-to-end UX design process, from problem discovery and definition, to ideation, validation, and iteration.
  
• Experience in leading design collaborations and ideations across teams and job functions.
  
• Portfolio of projecting highlighting products released successfully to market
  
• Experience working with Product teams ito define product vision, strategy, roadmap, and success metrics.
  
• Experience working with Engineering teams
  
• Comfortable working with a variety of business partners
  
• Familiarity with design and prototyping tools, such as Sketch and Figma
  
• Familiarity with working in an established design system
  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).