Loan Operations Associate

Capital One
Bethesda, Maryland
Jan 05, 2022
Jan 20, 2022
Full Time
Bethesda Metro Center (17049), United States of America, Bethesda, Maryland

Loan Operations Associate

As a Loan Operations team member, you'll join Capital One's Agency Finance Servicing organization, a division of the Commercial Real Estate business (CRE). By cultivating innovative solutions and embracing technology, you'll help create an unparalleled experience for our associates and customers. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking.

Loan Operations team members support critical processes and transactions and take primary responsibility for administering the loan servicing system, McCracken Strategy. Our ideal candidate will display a strong balance of analytical and problem-solving skills, thorough attention to detail, communication competencies, and an interest in working with the loan servicing software. You'll have the opportunity to build relationships with the various Servicing teams, Asset Management, Closing, and other Agency Finance partners; contribute to department and team process improvements; and ensure compliance with applicable regulations.

The Agency Finance Servicing team supports a total loan portfolio of $50BN and provides ongoing support for the life of each loan. The organization focuses on delivering scale and efficiency, mitigating operational risk, providing a smooth customer experience, and enabling talented associates to excel.

Responsibilities of a Loan Operations team member include, but are not limited to:
  • Perform critical loan- and investor-level loan maintenance in the loan servicing system, such as payoffs, defeasances, customer auto-debits, and investor transfers tied to ongoing loan sales and securitizations.
  • Analyze system exception reports, partner with internal stakeholders to resolve outages, and complete related system maintenance with a high degree of accuracy.
  • Update indexes that fall outside of the automated Bloomberg feed and facilitate changes to index uploads as required by the GSEs or market conditions.
  • Manage payment of post-closing fees to attorneys, investors, and third parties; evaluate documentation to ensure information is complete and required signatures are included.
  • Initiate and support internal reporting and metrics tracking, including tracking project performance and remediation activity.
  • Review and analyze loan documents to ensure accurate loan data.
  • Collaborate with the loan servicing system vendor regarding system issues, version upgrades, and modifications or enhancements.
  • Participate in planning, testing, and implementing projects aimed to streamline and/or automate manual tasks.
  • Provide excellent customer service to Borrowers, Investor contacts, attorneys, auditors, and internal partners.
  • Incorporate Capital One's values into daily tasks and assignments.

Basic Qualifications:
  • Bachelor's Degree or Military Experience
  • At least 2 years experience with Microsoft Office or G Suite
  • At least 2 years of experience with Excel

Preferred Qualifications:
  • BS in Finance or Accounting (or another related field)
  • 1+ year of Commercial Banking and/or Commercial Loan Operations experience
  • 1+ year of experience with McCracken Strategy
  • 1+ year of experience with Government Agencies, specifically Fannie Mae, Freddie Mac, and Ginnie Mae
  • SQL experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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