Design Director of Capital One Software

Capital One
McLean, Virginia
Jan 05, 2022
Feb 03, 2022
Full Time
Center 1 (19052), United States of America, McLean, Virginia

Design Director of Capital One Software

What happens at a company when its employees are set up to do their uniquely creative work? Capital One's Data Experience Design team (Data.xd) uses human-centered approaches to design how the bank of the future runs behind the scenes-designing how our company's platforms, data, and touchpoints work in concert so that the tools associates use day-to-day in their roles puts them in a place of creativity and ah-ha moments instead of routine tasks and grunt work. Capital One made huge investments in technology, data, and design to be able to re-imagine how people bank; and now the tools and systems associates use to problem solve and invent new things can be just as dynamic and personalized as the experiences we're designing for our customers. That's why the Data.xd team exists.

We celebrate diverse perspectives and get excited about using data & technology to clear time, doubt, and brain-space in the minds of Capital One's employees, so they can spend less time on the rote tasks of their roles and do more of the uniquely creative work that changes banking for good.

We are currently seeking a Director of Tech Commercialization. As Director of Tech Commercialization. You will operate as a strategic leader to lead our growing design team. You'll be setting design vision and user experience for Capital One's Tech Commercialization initiatives. And you'll do it all in a collaborative environment with our product, tech, brand and marketing partners that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

What You'll Do:

You'll be asked to handle a variety of responsibilities, including:

Lead our Tech Commercialization Design Team
- Lead cross-functional engagements with designers and researchers
- Set experience and design vision for the team
- Evangelize industry's best design practices to the team and partners
- Have a deep understanding of our projects' ecosystem.
- Lead designers and non-designers on cross-functional project teams to understand and apply research findings by framing problems, defining insights, and designing new methodologies/ practices to serve customer needs
- Manage internal stakeholder and partner relationships
- Design and facilitate Experience Intelligence workshops with senior and executive leaders across the organization
- Embrace and advocate an experience mindset with our teams and partners
- Work closely with our Gravity Design System teams
- Work closely with our External Platform teams

Lead & Develop Teams
- Recruit top talents for our growing Tech Commercialization Design Team
- Mentor and coaching

Our ideal candidate will have the following experience and skills:
- Exceptional written and verbal communication skills
- Expertise in design and shipping software to the public
- Experience in leading a portfolio of work bringing emerging opportunities to market
- Exceptional people management and development skills
- Fantastic interpersonal skills, with experience influencing senior decision making
- Familiarity with working in design innovation environments
- Familiarity with business and financial modeling
- Familiarity with design thinking

Basic Qualifications
- At least 6 years experience in customer intelligence, business analysis, experience design, strategy consulting, or a combination

Preferred Qualifications
- Experience designing for cross channel experiences
- Comfortable working with a variety of business partners and delivering outcomes
- Familiarity with working and contributing to and established design system
- Experience managing a cross-functional team

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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