Sr. Manager, Product Management, Small Business Card

Capital One
McLean, Virginia
Jan 04, 2022
Feb 02, 2022
Full Time
Center 1 (19052), United States of America, McLean, Virginia

Sr. Manager, Product Management, Small Business Card

We are investing in products and services built for heavy spending small businesses, focused on automation through cutting edge technology, business analytics, and a human-focused design lens.

As a Product Manager in Small Business Card, you'll be joining a passionate team of product managers, designers, engineers, data scientists, and analysts working to translate human insights + business needs into consumer-centric services. Our focus on simplicity is driven by our mission to help Small Business succeed so they can get back to what they love most - growing their business.

As a Senior Product Manager within SBC High Line Underwriting, you will manage three direct report Product Owners leading multiple tech teams to deliver on critical SBC growth strategies. You will also maintain well managed capabilities that deliver ongoing High Line Underwriting business value. Specifically, though not limited to, you will be expected to:
  • Drive increased engagement and completion rates of reactive line increase requests and financial document requests through ownership of the associated SBC front end UI/UX and associated capabilities (EASE, Mobile, Empath, Doc Center)
  • Lead innovation in our data collection strategies through the launch, expansion and optimization of Finicity(and other solutions), as a real-time financial data alternative to documents for HLU and other use cases
  • Define target strategies for our HLU data and monitoring capabilities and drive solutions to improve our portfolio management and risk management
  • Establish ongoing customer research to drive transformational innovation and establish ongoing measurements of success for your products
  • Develop and maintain effective interaction models to drive your vision and roadmaps with key Technology, Design, LOB, and dependent Product group stakeholders across Digital, Card Customer Management, SBC, UM, Mainstreet and Partnerships, to name a few.

On any given day you'll be:
  • Empowered. Part of a team driving innovative change in the way customers are able to manage their small business spending
  • Learning constantly. Work deeply with credit analysts, technologists, partners and data scientists to build cutting edge solutions that delight our customers through empathy, critical thinking, and listening for unspoken needs
  • Inspired by data. Leveraging data to make real-time decisions that benefit our customers and stakeholders
  • Sharing openly. Telling stories that change the way people think about building products and solving problems, and that illustrate the power of what software can do to make them even better
  • Managing the business. Our solution empowers both our customers' businesses and our business, and you are at the heart of both
  • Succeeding strategically. Solving the right problem and holding on the wrong one; knowing when to say no, and when to say an enthusiastic yes

Here is what you will bring to the table:
  • Curiosity. You ask why, you explore, you're not afraid to blurt out your crazy idea, or follow an email chain for weeks to find someone with an answer.
  • Passion. You care about growing others and bringing them together around what's possible. You've started meetup groups or taught General Assembly courses because you love enabling others.
  • Communication. You can communicate complex ideas clearly, your team knows their priorities and why they're doing what they're doing. Maybe you're an introvert, or maybe you're an extrovert, but nobody accuses you of keeping them out of the loop.
  • Collaboration. You're comfortable moving through technical and non-technical conversations, bringing groups together with different perspectives, but all reaching for the same goal.

Basic Qualifications:
  • Bachelor's Degree or military experience
  • At least 5 years of experience in digital product management

Preferred Qualifications:
  • Bachelor's Degree in Computer Science or Engineering
  • MBA or Master's degree
  • 3+ years of experience in Agile product management
  • Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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