Design Manager, Experience Products and Platforms Design

Capital One
McLean, Virginia
Dec 31, 2021
Jan 29, 2022
Full Time
Center 1 (19052), United States of America, McLean, Virginia

Design Manager, Experience Products and Platforms Design

Who You Are

You're a go-getter who loves making connections, clearing paths, and bringing awesome experiences to life. You've lived through the highs and lows of supporting user experience teams as they engage with partners, evolve into agile with product and tech teams, and deliver innovation for both customers and the business. You've worked at scale, spending time on enterprise level products managing multiple work streams. You've got a host of design project management tools in your toolbox, but you're not overly attached to any one of them. You're a proactive communicator with the emotional intelligence to build and maintain trusted relationships with designers, product partners, and engineering partners.

If this sounds like you, we should talk.

Who We're Looking For

We're seeking an engaging Design Manager who is passionate about the field of user experience, and has developed and managed programs and multi-track projects to help our XP2 team of more than 130 very talented folks be their best design selves while growing our programs in project tracking and team accountability. You'll be an integral part of the team, learning from many of the design management practices that exist, and using your creativity to extend the practice for this team.

To join us, you should have a background in design project or program management for digital product and/or omni-channel service experiences. You have a broad set of skills in program management, but you have a passion and depth in specific areas of practice that set you apart from the pack. You have an exuberant passion for the power of strategic design and an "anything's possible" mindset.

You should also have experience managing the full design process for projects at a variety of scales, with a strong understanding of the practices that move ideas from the problem space, through the conceptual space, and into the execution space.

What You'll Do
  • Partner with XP2 senior leadership and Design Program Manager to establish, build and drive team processes for reporting and communication
  • Collaborate with Project Leads to deliver projects/programs that exceed expectations
  • Manage team and stakeholder relationships in coordination with Project Leads
  • Facilitate project team communications and workflows
  • Maintain project momentum and keeping the project and team on track
  • Share knowledge across Experience Design and Capital One
  • Apply agile methodology in designing and managing projects that can change quickly
  • Organize and ensure appropriate communication of status, issues forecasts, metrics etc. to product and engineering stakeholders
  • Oversee all incoming and outgoing project documentation; help to develop documentation, when necessary
  • Monitor and balance project health and team satisfaction
  • Maintain portfolio roadmaps, support progress reporting, and monitor success metrics
  • Optimize and improve processes and the overall approach to projects where necessary
  • Build great working relationships with internal teams and external stakeholders
  • Bring creative ideas and new ways of working

Desired Attributes

We are looking for someone who has experience managing a design portfolio in our kind of environment or somewhere similar. Strong communication and writing skills, authenticity, and a sense of humor are key. Our design managers must also be comfortable with ambiguity in the face of design challenges and know how to move toward the right solution as part of a team.
  • Collaborative/team player
  • Ability to work with a wide range of personalities and skill-sets in a fast-paced environment
  • Expert client/partner management and communication skills
  • Ability to negotiate and get to resolution
  • Passionate about improving people's lives

Basic Qualifications
  • Bachelor's degree
  • At least 3 years of Project Management experience

Preferred Qualifications
  • At least 3 years of Program or Design Management experience
  • At least 2 years of Operations experience
  • PMP or CAPM
  • Certified Scrum Master
  • Proficiency with Excel, Keynote/PowerPoint, Google Suite and project management tool-set
  • Technologically savvy
  • Must be comfortable taking initiative and making decisions

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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