Product Manager, Small Business Card, Inbound Payments

Capital One
Richmond, Virginia
Dec 28, 2021
Jan 26, 2022
Full Time
West Creek 2 (12072), United States of America, Richmond, Virginia

Product Manager, Small Business Card, Inbound Payments

Do you get excited about creating customer experiences that are simple and effective? Do you want to apply your skills to help Small Businesses thrive? With a deep focus on our customers and our technology, the Capital One Small Business Team is seeking a Product Manager who will collaboratively define and enable our inbound payment experiences.

Being able to reliably spend and fund purchases is a core need of our Small Business Customers. Understanding when and how much to pay against their business card is critical to ensuring our SBC customers can continue spending on behalf of their business. Given the impact of payment decisions on our customer's ability to continue to spend, there is ripe opportunity to enhance our payments experience.

As a Product Manager in Small Business Card, you will work within a multidisciplinary team consisting of engineers, designers, and business managers to translate human insights + business needs into consumer-centric services. Through iterative experience creation, you will elevate our Agents ability to provide best in payments experiences for our Small Business customers helping them get back to what they love most - grow their business.

General areas of responsibility:
  • Steward the creation of key hypotheses, build MVPs, and run tests to help inform product market fit
  • Shape and contribute to the overall experience; stewarding customer and business needs from concept to prototypes to scalable solutions
  • Accountable for driving intent into our sprint teams; maintaining a prioritized backlog and defining clear acceptance criteria
  • Lead the development of OKRs and supplementative KPIs; driving shared understanding and decision enablement
  • Sustaining and iterating on in market experiences
  • Collaborate with an extended team beyond the Small Business Card organization

Qualities and characteristics to be successful in this role:
  • Articulate: You can communicate complex ideas clearly, both the why, the what and the how so that your leaders and other stakeholders understand the purpose and the plan; your team is in sync and aligned.
  • Leadership: You are able to get people of different disciplines to pull together in the same direction against an understood goal. You are also able to coach others and be a mentor in product development.
  • Open-minded - collaborative team player: You have your own perspective and methodology but that does not prevent you from trying new things. Ultimately, you are curious and believe in continual learning and evolution.
  • Action-Oriented: You have an urgency to progress, you try things, and sometimes you fail but you apply those learnings to move forward.
  • Organized: able to break large bodies of work into measurable and meaningful chunks; can drive and track intent considering a multitude of dependencies

Basic Qualifications:
  • Bachelor's Degree or military experience
  • At least 3 year of product management experience or at least 3 year of experience in product design, agile delivery, business analysis, data science, or software engineering

Preferred Qualifications:
  • Bachelor's Degree in Computer Science or Engineering
  • MBA or Master's degree
  • 2+ years of experience in Agile product management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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