Sr. Business Manager - Debit Card Fraud

Capital One
McLean, Virginia
Dec 25, 2021
Jan 24, 2022
Full Time
Center 2 (19050), United States of America, McLean, Virginia

Sr. Business Manager - Debit Card Fraud

As a Senior Manager, Business Analysis at Capital One, you will apply your strategic and analytical skills to major company challenges. You will lead and team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

Fraud - when a customer's personal information is stolen or bank account is compromised - is a defining and increasingly frequent moment in our customers' financial lives. The Customer Protection organization within retail bank is at the heart of protecting Capital One Bank's customers from fraud.

As the Senior Manager of Debit Card Fraud Strategy you own the strategy for stopping debit card fraud from happening, ensuring our customers are taken care of when they are impacted, and minimizing the overall financial impact of debit card fraud on Capital One. You directly lead a team of experienced analysts and own the debit fraud loss P&L. Your team monitors day to day and week to week fraud trends, develops short, medium and long term strategies to be a leader in the industry and partners with product and tech teams to deliver these strategies. You are a key partner in Capital One's journey to deliver a faster, easier, and more digital set of customer experiences. You are a people leader who will help your associates grow while rallying cross-functional teams across product, tech, operations and your peers in the business around a shared goal. You also generate buy-in for your vision with senior leaders.

How do you do that? You love problem solving and have a curiosity that propels you to understand where fraud is going and how we can stay ahead. You are energized by working in a high intensity setting to combat fraud when it occurs while developing forward looking strategies. You enjoy working with a team of diverse peers: knowing you may not be the expert in a given area but asking questions anyway, and collaborating to solve complex, high impact problems. You are an expert in crafting written documents that articulate your strategy for audiences of all levels, and accompanying those with compelling and clear verbal presentations. You take a broad view of your accountability and work to do the right thing for Capital One's customers and shareholders.

You're excited about this opportunity because you will:
  • Manage a critical P&L to deliver tangible business results
  • Own a strategy to turn your vision into a reality
  • Be an analytical leader who seeks new and critical insights
  • Be a crucial partner in the banks larger digital journey
  • Communicate with & influence the priorities of partner teams and senior leaders
  • Empower and coach your direct reports to achieve their professional goals

We're excited about you because you'll bring:
  • Ability to lead teams to develop and deliver a strategy
  • Strong bias for action and a drive to get things done
  • Track record of independent problem solving and strong work ethic
  • Exceptional written & verbal communication skills
  • Commitment to express and listen to differing opinions

General Responsibilities:
  • Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior
  • Business ownership: Have an ownership mindset, and potentially P&L accountability for a business segment. Strategic planning with a 1-6 month horizon
  • Leadership: May manage and develop a team of analysts. Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One
  • Product: Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics
  • Marketing: Lead direct to consumer marketing efforts for select products, and strategic intent for products distributed through various channels. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies
  • Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
  • Execution: Coordinate across the line of business to manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
  • Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
  • Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
  • Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
  • Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results
  • Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
  • Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment
  • Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

Basic Qualifications:
  • Bachelor's Degree
  • At least 2 years of experience in quantitative analysis
  • At least 2 years of experience in qualitative analysis
  • At least 1 year of experience in people management
  • At least 1 year of experience in project management

Preferred Qualifications:
  • Master's Degree
  • 5+ years of experience in quantitative analysis
  • 5+ years of experience in qualitative analysis
  • 2+ years of experience in people management
  • 2+ years of experience in product development
  • 2+ years of experience in financial modeling
  • 2+ years of experience in economic forecasting
  • 2+ years of experience in project management

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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