P-Card and eVA Customer Support Technician

Fairfax, VA
Commensurate with education and experience.
Dec 15, 2021
Jan 29, 2022
Full Time
P-Card and eVA Customer Support Technician The George Mason University Purchasing and Accounts Payable Office invites applications for the role of Purchasing Charge Card (P-Card) and eVA Customer Support Technician. This exciting position will expose the selected applicant to a wide variety of purchasing, accounting and accounts payable concepts and practices. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment. What is the Purchasing Charge Card (P-Card)? Purchase cards offer state agencies and institutions the opportunity to streamline their procedures for procuring and paying for small dollar goods and services. The P-Card reduces the volume of accounts payable transactions by eliminating vendor invoices and consolidating vendor payments into one monthly payment. What is eVA? eVA is Virginia's online, electronic procurement system. This Web-based vendor registration and purchasing system allows state agencies, colleges, universities and many local governments to use eVA to conduct all purchasing and sourcing activities for goods and services. Responsibilities: The position is responsible for providing outstanding customer service and administrative support to the university and vendor community. Position responsibilities include, but are not limited to: Processing all vendor maintenance requests, including vendor creation, address changes, and termination of vendors in our enterprise resource planning (ERP) system while minimizing duplicates; Monitoring the eVA integration box and resolving ordering issues in a timely manner, and entering state-entered vendors in eVA; Assisting Mason departments and vendors regarding university and state policies and procedures; Providing day-to-day support to internal customers on all facets of P-Card support; Serving as support for the P-Card Program Administrator and working with stakeholders to implement the use of the P-Card within a department; Troubleshooting issues encountered with the P-Card program; Serving as the backup liaison to the Department of Accounts and Bank of America Visa to oversee program administration and resolve issues; Processing applications for new cards to university staff and faculty, and ensuring that they have completed the required training programs; and Managing account setup and closure, account limitations and controls (e.g., dollar amount and merchant category code restrictions), and performing routine account maintenance. Required Qualifications: Excellent customer service skills with the ability to quickly understand and resolve complex technical problems; and Outstanding technical writing skills with the ability to create instructions, user guides and trainings. Preferred Qualifications: A bachelor's degree in accounting; Previous experience working with a purchasing and ERP system; Previous experience working with a purchase card program; Previous experience in a higher education environment; and A career interest in accounting, procurement or supply chain.

For full consideration applicants should apply for position number 00720z at http://jobs.gmu.edu; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.

"Great Careers Begin at Mason! George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education. Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create. If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/! George Mason University, Where Innovation is Tradition.New hires starting after August 15, 2021, must have received at least one COVID-19 vaccination by their start date, be fully vaccinated within 45 days of their start date, and submit documentary proof unless they have an approved medical or religious exemption by their start date. For updated George Mason University COVID-19 vaccination requirements, please visit George Mason University Vaccination Requirements."

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

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