Director, Project Management and Operations (Office of the Provost)

Fairfax, VA
Commensurate with education and experience.
Dec 10, 2021
Apr 09, 2022
Full Time
Director, Project Management and Operations (Office of the Provost) The George Mason University, Office of the Provost invites applications for a Director, Project Management and Operations. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment. George Mason University is on the move to be a leading higher education innovator in 21st century education. This includes the development of online programming and the delivery of personalized, customized education and student services to students who wish to attend Mason at our three campuses in Northern Virginia, our campus in South Korea, and/or online. As the largest public institution of higher education in Virginia, we are envisioning new ways of providing students with access to a George Mason education. About the Position: The Director, Project Management and Operations for the Office of the Provost provides senior-level guidance, coordination, implementation, communication and operational support for strategic priorities, annual goals, and special initiatives to align with the Provost's vision and direction. They are responsible for planning and directing administrative and operational activities for the Office of the Provost. As a leader within the Office of the Provost, this position will bring program management experience in technology, business, and operations management effectiveness to large scale education innovations. This role organizes and prioritizes critical issues and ensures appropriate preparation to facilitate efficient decision-making. The Director provides oversight and guidance on special projects and initiatives and is responsible for the coordination and successful execution of projects to meet organizational goals. This position reports to the Vice Provost for Academic Administration and is responsible for establishing, developing, and maintaining a project-based culture within the office, most directly by guiding strategic projects though the project lifecycle, working with academic and functional areas to prioritize projects and provide deadlines; as well as identifying and partnering with both technical and non-technical faculty, staff, and administrators in expanding or narrowing the scope as well as resolving issues that move us toward the successful and timely completion of these strategic projects.Responsibilities: The Director, Project Management and Operations facilitates effective communication and decision-making between the Provost's Office and the senior leadership team, staff, and external stakeholders. This role is both strategic and tactical, as well as collaborative, working across the organization to oversee projects, improve processes, and positively manage change. Partner with project sponsor(s) to identify, prioritize and sequence the project goals and develop documentation to illustrate goals, milestones, progress toward goals, and potential challenges to completion, including collaborating with stakeholders to understand, document, and prioritize project requirements:Anticipate, identify and mitigate people/organizational risks associated with a project that represents cultural and operational changes;Proactively identify issues, develops plans to mitigate risk, and facilitates effective problem solving and decision-making for successful project implementation;Identify and refine processes/process documentation where a proposed project will impact multiple departments and/or application systems;Produce initiating project documentation for leadership review and assessment, including artifacts such as: project charter, project plan (inclusive of resources) and implementation schedule;Support the creation of initiative value propositions and business cases with Project Sponsors;Produce clear and detailed project documentation and maintain all documentation in an approved repository;Implement sound project business plans and key performance indicators (KPIs);Maintain consistent and accurate status information, data, documentation and an audit trail for each project;Assist with proposal writing as appropriate; andImplement a continuous improvement program for project management by incorporating best practices in "post mortem" review, project delivery assessment, root cause analysis, etc. and incorporate changes as appropriate.Leadership of special academic projects and initiatives involving strategic and master planning.Properly aligns staff with projects while demonstrating tact and diplomacy, leveraging resources across the organization. Assesses inquiries to determine a proper course of action and assigns appropriate individual(s) to manage tasks to completion: Makes recommendations for process improvement to support effective operations and communication across departments and adequate support of the Provost's Office;Supports creation of internal and external communications for Provost's Office pertaining to initiatives and projects; andEstablish project governance and structure with the onset of each project, identifying key stakeholders and team members, communication feedback loop.Preparation for and facilitation of critical initiative briefing meetings (e.g., with Board and staff leadership, and partners): The Director, Project Management and Operations ensures meeting objectives are realistic, material is appropriate, and all key stakeholders are informed and well prepared. This responsibility about content and the Project Director's judgment about the appropriateness and sufficiency of the intended preparation; and The Director, Project Management and Operations also facilitates project meetings and follow-up as needed, leveraging time most effectively in a meeting context. Work across the university with partners in the Office of the Provost, Operations, Finance, Human Resources, Office of Information Technology (OIT), and other functions where applicable, to ensure coordinated efforts.Required Qualifications: Master's degree or professional degree or equivalent combination of education and experience; Excellent project management skills including leading large, cross-functional initiatives;Substantial demonstrated experience in either program experience in a business, IT and/or higher education environment;Substantial demonstrated experience in two or more of the following: client development,staff development, customer relations, process design, innovation management, and/or change management;Demonstrated knowledge of and experience with the Project Management lifecycle and Software Development lifecycle;Experience with identifying, capturing and developing user requirements and analysis higher education; 5+ years of relevant experience;Demonstrated leadership ability as a collaborator, team leader, and partner; andExcellent communication and interpersonal skills. Preferred Qualifications: Ability to effectively communicate through authentic conversation and effective listening;PMP Certified;Ability to make effective and persuasive presentations on controversial or complex topics to the Sr. Leadership and staff; Exceptional writing ability, for correspondence, reports, and presentations; Excellent facilitation and communication skills, strong influencing skills, and ability to effectively present to and work across all levels of the organization;Ability and experience to apply leadership skills to include and motivate staff in planning, decision-making, facilitating, and process improvement;Willingness and ability to exercise independent judgment and make timely decisions;Flexibility and agility to support shifting business needs with varying degrees of ambiguity; andPositive attitude that will enable positive management of change where needed.

For full consideration, applicants must apply to position number FA38Fz at; complete and submit the online application; upload a cover letter, resume, and a list of three professional references with contact information.

"Great Careers Begin at Mason! George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education. Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create. If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at! George Mason University, Where Innovation is Tradition."

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