Collections Specialist

Large Financial organization is seeking a Collections Specialist to join their team. Following established policies and procedures, you will contact members (via telephone, mail, e-mail) in an effort to resolve the delinquent status; maintain related records and summaries of delinquent account activity; ensuring member satisfaction and regulatory compliance. You will collect overdrafts, negative share accounts, delinquent loans, and Credit Card accounts. You will respond to questions and/or provide information upon request from members (internal and external) on various financial planning and budgeting services. You will process requests and transactions, as appropriate. Top priority will be assisting members and potential members in understanding and utilizing Credit Union products and services.

Resumes should be sent to Catherine Mitchell; mmitchell@nri-staffing.com

Job Requirements

• High school diploma or equivalent (GED) required. AA degree preferred or College coursework in Business and/or
  Finance.
• Demonstrated knowledge of Fair Credit Reporting and Debt Collections laws and regulations.
• Knowledge of lending polices desirable.
• Minimum 3 to 4 years consumer collection experience preferably in a financial
  institution.
• Excellent organizational, analytical, and problem solving skills. Ability to deal with difficult members,
  resolves problems, and work well under pressure. Must possess a strong service orientation. Ability to manage
  multiple priorities. Extensive telephone work.
• PC proficient including Microsoft Office (Word, Excel, Outlook) and
  the Internet.
• Excellent verbal, written, telephone and interpersonal communication skills.
• Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to:
  Must have experience with bankruptcies, tax levies, garnishments, researching credit report disputes, Chex-Systems
  and e-Oscar.

Additional Information

NRI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Meet Your Recruiter

Catherine Mitchell
Senior Account Manager

Since 1991, I have had the pleasure of building relationships with clients, candidates and a great team at NRI. The philosophy is simple; honest communication, team work, accountability and passion. It has led me to new experiences, some great new friends and a fantastic network of contacts across diverse industries. The people I have met have shared their interests and we have found much in common; from family bonds including our four legged buddies; to favorite books ; to the great outdoors and the joys of gardening. This has led to the ability to have warm conversations; sharing ideas and conducting business with people I enjoy working with.

I value my network and welcome the opportunity to expand it. Please feel free to reach out to discuss your career!

• 301-998-4688
• mmitchell@nri-staffing.com
• Connect on LinkedIn