Help Desk Support III

Location
Washington, DC
Posted
Jan 10, 2022
Closes
Feb 09, 2022
Ref
9227
Hours
Full Time
Clearance Required:

Public Trust

Education Required:

HS/GED

US Citizenship:

Summary
The MIL Corporation seeks experienced Tier 1 Help Desk Support analysts to work directly with federal clients to resolve questions and issues with Unison Software PRISM v7 procurement software.

Responsibilities
  • Work with clients to provide a broad range of solutions to PRISM software issues.
  • Help drive successful operation of PRISM product suite by delivering high quality support services to government clients.
  • Ensure assigned tasks are performed on target, on time, and on budget, and that client personnel appreciate the value of the work performed.
  • Ensure help tickets are properly tracked and updated.
  • Support functional testing and training.
  • Support users with deskside assistance, as needed.
  • Understand client's business objectives and help clients achieve their goals.
  • Mentor and coach junior team members.

Required Qualifications
  • Minimum of two years of experience with Unison Software (formerly Compusearch) PRISM v7.
  • High School Diploma or above, US Citizen
  • Ability to solve intermediate application issues to include, but not be limited to, routing, roles, requisitions, solicitations, and basic contracts.
  • Ability to analyze and create documentation for users.
  • Experience with interfaces between PRISM and a financial system (preferably Momentum)
  • Ability to solve problems by analyzing the interworking of financial data as is available in FPDS, SAM, client financial data warehouses, and PRISM
  • Ability to identify and understand PIDs, Document Control Numbers (DCNs), Line Item Ids and how they are contained in PRISM
  • Understanding of the procurement life cycle process and how this is managed within PRISM, including de-obligations, account information, and synopses.
  • Per federal guidelines, you may be required to show proof of COVID-19 vaccination or willingness to obtain vaccination
  • Excellent communication skills and attention to detail.

Education
High School Diploma or above

Clearance
Public Trust

Why MIL?

MIL is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology - and we are looking for candidates like you. Whether you're fresh out of college or the military or well into your professional services career, MIL has great job opportunities that might be right for you.

Here at The MIL Corporation, we pride ourselves on the family-like environment instilled amongst our team. Our employees love working here, and it truly shows through our various recognitions & awards. Some of our most recent awards include:
  • 2020, 2019, 2018, & 2017 Top Workplaces Award, The Washington Post (Washington, D.C.)
  • 2020, 2017 Top Workplace Award, Greenville Business Magazine, Columbia Business Monthly, and Charleston Business Magazine (South Carolina)
  • 2019 & 2018 Certified Great Workplace, Great Place to Work®
  • 2018 Fortune, Great Place to Work: Best Place to Work for Diversity
  • 2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense

If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, The MIL Corporation welcomes you. Become a part of something greater, where you, the people, make the difference.

The MIL Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Similar jobs