40,000-45,000 annually + benefitsMust be able to obtain federal government Public Trust clearanceMobility project for a federal agency - with support for ordering, trouble tickets, carrier engagement, device logistics, reporting, billing, and disputes. The Service Desk is a key component, providing phone answering during government business hours, with emergency 24x7x365 support.Responsibilities:Inbound ticket/phone/email representative, supporting Wireless Help Desk functions - provisioning, upgrades, break/fix, how-toAdheres to all policies, processes, and reporting requirementsProvides timely escalation and initiates remediation efforts by engaging appropriate teamsSupports urgent calls off-hours as neededOn-call and understanding that additional time may be required to complete assignmentsAdhere to responsiveness requirements Qualifications1 years of experience in a Help Desk or similar customer support capacity, preferably in support of wireless telecomVerbal and written communications skills, for interactions directly with customer usersProven ability to manage multiple tasks and stay organizedWorking knowledge of wireless telecom (devices, rate plans)Analytical and organizational skills, as well as accuracy and attention to detailExcellent phone and email communication skills with customersAbility to think creatively and demonstrate problem-solving skillsAbility to work well within a team environment, as well as independently