Company Description We are founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how businesses manage their contingent workforce to strengthening employer brands to recruit top talent, our integrated solutions drive business results. As an industry leader, we draw upon decades of experience to design innovative tools, products and processes. We develop competitive practices that position organizations for growth and we deliver the insight needed to succeed in today's global marketplace. As a workplace, we focus on relationships - with each other, our clients and our candidates. In fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful. See what it's like to work at AGS by searching #LifeAtAGS on any social network. Job Description The Technology Operations Analyst is responsible for working and liaising with AGS Program Office (PO) Teams to successfully sustain and evolve the technologies critical to the success of AGS client programs. This position includes developing a strong partnership, expertise, and oversight with a specific Technology Partner, to ensure they strive for world class service and remain committed to continuous improvement in their products and services to help AGS achieve both short-term and long-term Client business objectives. This position will be recognized as the technical subject matter expert for the specific technology. Analyze reoccurring technology incidents and identifies areas of operational efficiencies for program improvements and growth in order to provide strategic consultation or resolution to AGS PO, Clients and Technology Partners. This role is an AGS Technology Operations strategic position meant to drive significant improvements in PO processes, technologies, operations, efficiencies, and profitability. Responsibilities Understands the business operations, goals and strategies of all POs for their assigned VMS technology and contribute to their success. Works closely with Technology Partners to align and lead them toward AGS Client objectives, account goals and priorities. Acts as the escalation point for the POs in relation to the VMS technology. Collaborates with other Professional Services team resources to better serve our POs and Clients. Establishes open communications with Technology Partners and PO teams. Provides best in class solutions and expertise for all technology support processes, incidents and service requests. Is consulted and supports for the Technology Operations work stream for new program implementations, technology implementations and program expansions. Leads the planning, facilitation and communication activities for significant technology releases for assigned accounts to ensure quality. Overall oversight for all technology service requests (enhancements, configuration changes, etc.) for their specified technology accounts to ensure appropriate levels of documentation, planning, vetting, prioritization, and testing to ensure quality implementation. Facilitates and/or participates in Client meetings around VMS technology issues, demos, or future service requests as required by the PO. Conducts Operational Assessments with the Technology Partner and PO on identified Client accounts. Responsible for driving agreed upon deliverables. Analyze overall incidents and service requests to identify gaps in functional areas to drive problem resolution for items identified. Qualifications Familiarity with Systems Development Life Cycle (SDLC) methodologies. Knowledge of process modeling techniques and protocols. Experience with the standard technologies utilized by AGS VMS engagements (ex. Beeline, Fieldglass, IQNavigator, Salesforce, SharePoint, etc.). Ability to design, create and execute a project plan. Ability to design/create processes and procedures and assists others in implementing them. Proficient with Microsoft Office Products such as Excel, Word, PowerPoint, Project, Outlook, Internet Explorer. Strong conceptual, analytical and problem solving ability. Self-starter with the ability to quickly learn new technologies and effectively apply them to business processes. Ability to identify training needs for non-technical teams, and coach accordingly. Ability to work with a diverse team of resources from AGS, our Technology Partners, our Clients, and reach consensus resolution on issues. Ability to simultaneously manage multiple tasks at once. Ability to adapt quickly and possess flexibility with working in a constantly evolving field. Behaviors Completed Bachelor's Degree required. Supervisory or management experience or a strong acumen for leadership Experience with AGS or other staffing companies MSP experience a plus. Projects strong confident image to AGS PO, Clients and Technology Partners. Must have experience with utilizing and managing one or more SAAS technologies. Experience in an environment with high call volume preferred. Previous software administration and support experience. Proficient to advance in Microsoft Office products. Ability to travel as needed. Additional Information Allegis Global Solutions is an Equal Opportunity/Affirmative Action Employer (M/F/Disability/Veterans). We will consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to disability, please call 844-604-7059 or email accomodation@allegisglobalsolutions.com.