Duties

The NCUA protects consumers' rights through effective enforcement of federal consumer financial protection laws, regulations, and requirements.

The Deputy Director, OCFP will:

In support of the OCFP Director, provide oversight on the implementation of programs, procedures and policies to ensure the agency fulfills the responsibilities of ensuring credit unions are following applicable statutes and regulations for consumer financial protection.

Serve as the subject matter and policy expert on a range of consumer financial protection, financial inclusion and financial literacy issues to other offices in the agency, board members, and the broader credit union industry. Provide a regulatory framework that is transparent, efficient, and improves consumer access.

Oversee the development of financial literacy and education programs to support and promote credit unions' statutory mission to promote thrift and responsible credit use among members. Oversee programming and outreach, industry support and engagement, policy and data analysis, research, and product development. Many of the NCUA's financial literacy program outreach efforts are national, collaborative campaigns composed of government, non-profit and private sector entities. Participate in national financial literacy initiatives, including the Financial Literacy and Education Commission, an interagency group created by Congress to improve the nation's financial literacy and education.

Provide recommendations to assist the Director in establishing and recommending long range program plans, goals, objectives and milestones in support of the NCUA's strategic plan as related to consumer financial protection and consumer financial literacy.

Review, establish, and monitor completion of the OCFP program goals, objectives, and priorities, which serve as a basis for substantive change in the organization and administration of consumer financial protection programs.

Supervise, manage and provide direction to Division Directors within OCFP responsible for developing and implementing, procedures to enforce consumer financial protections regulation, laws and procedures for credit unions that are under the prudential regulatory authority of NCUA.

Requirements

Conditions of Employment

• You must be a U.S. Citizen.
• A managerial probationary period may be required.
• This position has been designated as a Mission Critical Continuity Position.
• You must complete a Public Financial Disclosure Form.
• This position is eligible for episodic telework.
• Federal employees must be fully vaccinated against COVID-19 regardless of duty location or work arrangement. More information regarding this condition of employment may be found under the "Additional Information" section.

Qualifications

For the SS-0501-1 you must have one year (12 months) of full-time specialized experience comparable in difficulty and responsibility to the CU/GS-15 level in the public or private sector. Qualifying specialized experience is defined as experience serving as a senior leader (executive or senior manager) directing or leading a staff responsible for implementing consumer financial protection programs.

You must provide specific details in your resume as to how your work experience meets the specialized experience for this position. Please include the month, year, and hours worked for each position held. Failure to provide specific details in your resume may result in an ineligible rating due to not meeting the specialized experience. Ensure that your experience and accomplishments reflect the Executive and Technical Competencies.

EXECUTIVE QUALIFICATIONS (ECQs): You must clearly demonstrate in your resume that you possess all the executive qualifications listed below. We recommend that your resume emphasizes your level of responsibilities, the scope and complexity of programs managed, and your program accomplishments, including the results of your actions.

PLEASE NOTE: Although it is not required, applicants are encouraged to address the Executive and Technical qualifications separately.

Leading Change. This qualification encompasses the ability to develop and implement an organizational vision, which integrates key national and program goals, priorities, values, and other factors. Inherent to it is the ability to balance change and continuity, to continually strive to improve customer service and program performance within the basic government framework, to create a work environment that encourages creative thinking, and to maintain focus, intensity and persistence, even under adversity.

Leading People. This qualification involves the ability to design and implement strategies which maximize employee potential and foster high ethical standards in meeting the organization's vision, mission and goals.

Results Driven. This qualification stresses accountability and continuous improvement. It includes the ability to make timely and effective decisions and produce results through strategic planning and the implementation and evaluation of programs and policies.

Business Acumen. This qualification involves the ability to acquire and administer human, financial, material, and information resources in a manner which instills public trust and accomplishes the organization's mission, and to use new technology to enhance decision-making.

Building Coalitions/Communication. This qualification involves the ability to explain, advocate and express facts and ideas in a convincing matter, and to negotiate with individuals and groups internally and externally. It also involves the ability to develop an expansive professional network with other organizations, and to identify the internal and external policies that impact the work of the organization.

Technical/Professional Qualification (TQ):
Knowledge of consumer financial protection laws and regulations applicable to financial institutions, financial education and literacy approaches, and consumer complaint administration.

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Education

This position does not have an education qualification requirement.

Additional information

Condition of Employment: As required by Executive Order 14043, Federal employees are required to be fully vaccinated against COVID-19 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination. The agency will provide additional information regarding what information or documentation will be needed and how you can request of the agency a legally required exception from this requirement.

SALARY: Salary is set by the NCUA Board, unless delegated to the Executive Director, and is based on the position's and the individual's potential contribution to the agency's overall strategic goals and the executive and technical qualifications of the successful candidate.

In addition to the standard benefits offered by Federal agencies, NCUA offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors. More information can be found by clicking here .

OTHER KEY REQUIREMENTS: You must serve a one-year managerial probationary period if you have not done so.

SELECTIVE SERVICE: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law. You may register or check status of your registration by visiting the Selective Service website at: http://www.sss.gov/

Illegal drug use by individuals working for or on behalf of the federal government, whether on duty or off duty, is contrary to the efficiency of the service and in direct violation of the Controlled Substance Act and the Drug-Free Workplace Act.

Due to the COVID-19 pandemic, the NCUA's current posture will not require employees to perform official travel or work onsite at NCUA offices or at credit unions until further notice. Employees will receive at least 30 days' notice prior to resumption of mandatory performance of official travel or onsite work.

If it becomes necessary for NCUA to request on-site work, NCUA may solicit volunteers for the assignment. Management reserves the right to request employees to perform on-site work in exigent circumstances.

NCUA uses E-Verify, a web-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify , including your rights and responsibilities.