Duties

• Provides information and assistance to individuals experiencing delays or problems in the processing of their applications for family, humanitarian, and employment-based immigration benefits.
• Communicates with individual applicants, petitioners, and employers to determine the nature of the difficulties encountered. Conducts research to determine possible courses of action.
• Engages with USCIS in order to obtain information that will assist in moving applications/petitions toward final adjudication, or resolving practical problems connected with changes of address, non-delivery of USCIS-generated correspondence, etc.
• May be asked to assist with other case-related projects or to assist with case-related outreach and engagement activities.

Requirements

Conditions of Employment

• Must be a current permanent Federal employee
• Must have supervisory approval to apply to the Joint Duty Assignment. DHS 250-2 Application Form under "required documents" section.
• Must NOT have any pending/outstanding disciplinary actions
• Must have achieved a minimum of "meet expectations/proficiency" on latest performance appraisal/evaluation
• Must be currently at the grade level of the detail. *No Temporary Promotion Opportunity*
• The program does not apply to members of the Military service or contractors.

Qualifications

Qualifications required:

• Extensive knowledge of the Immigration and Nationality Act (INA), Title 8 of the Code of Federal Regulations and related federal regulations, and knowledge of other publications relating to immigrant and non-immigrant benefits.
• Wide-ranging knowledge of U.S. Citizenship and Immigration Services' adjudication policies, procedures, mission, functions, organization, and programs.
• Experience filing or adjudicating immigration benefit applications/petitions.
• Ability to collect and analyze information, prepare reports, and recommend courses of action, as appropriate.
• Ability to communicate effectively orally and in writing.
• Familiarity with customer service procedures and experience engaging the public.

Please read the following important information to ensure we have everything we need to consider your application:
It is your responsibility to ensure that you submit appropriate documentation prior to the closing date. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant experience as it relates to this Joint Duty assignment opportunity announcement.

Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Your application will be rated based on your resume.

Please ensure EACH work history includes ALL of the following information:

Job Title (Include series and grade of Federal Job)

Duties (Be specific in describing your duties)

Name of Federal agency

Supervisor name, email, and phone number

Start and end dates including month and year (e.g. June 2007 to April 2008)

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution for this position.

Additional information

**DHS does not offer any additional benefits beyond that which the Federal employee is already receiving.

If the position requires a security clearance, employees must have a SECRET or TOP SECRET clearance to placement AND must maintain that level of clearance while performing in the position.

Selected applicants for a JDA are requested to fulfill the items below during the JDA:

Complete the DHS Training Course 15 days prior to the arrival to the JDA.

Complete the DHS Joint Duty Assignment Progress Plan to include:

• Phase 1: Establish assignment objectives within the first 30 days of the JDA.
• Phase 2: Complete a self-assessment of the duties performed at the mid-point of the JDA.
• Phase 3: Complete a final review within the last 30 days of the JDA.

Complete 12 hours of professional development using Skillsoft courses, videos, and books in conjunction with the established assignment objectives for the JDA.

Attend each of the DHS Joint Duty Program Director's quarterly webinars (1 hour per quarter).