Help Desk Technician

JK Moving Services
Sterling, VA
Dec 07, 2021
Dec 09, 2021
Full Time
Overview: We are looking for a tech-savvy Help Desk Technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a Help Desk Technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software. Responsibilities: Serve as the first contact with customers who need technical assistance via the phone or email Perform troubleshooting using different diagnostic techniques Troubleshoot, diagnose, and resolve technical hardware and/or software issues Provide quick resolution and excellent customer service Redirect unresolved issues to the next level of support personnel Provide needed information on IT products or services Keep records of problems and their resolution Follow-up with customers Provide feedback on processes and make recommendations on areas to improve Maintain technical documentation and service catalog on the installation of software, configuration of hardware and problem troubleshooting Suggest improvements in procedures Qualifications: Windows 10 Office 365 Apps (Word, Excel, Powerpoint, Teams, Sharepoint, etc) Server 2012 R2, Windows Server 2016, Windows Server 2019 Active Directory PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android) Client PC connectivity - ethernet, TCP/IP and VPN File server knowledge Experience with endpoint protection products Strong customer service and troubleshooting skills Ability to communicate technical information, both verbal and written, to a wide range of end-users 2 or more years of experience working within a Windows environment About: As the largest independent mover in North America, JK delivers superior relocation and logistics services to military service members, government agencies, large corporations, businesses and homeowners around the world and the list goes on! JK actively seeks dedicated professionals ready to positively impact domestic and global communities. JK Moving is proud to be named as one of the Best Places to Work for 2020, an award that is particularly meaningful because winners are selected based on employee survey feedback. During 2018, the company established the JK Community Farm, a charitable effort designed to alleviate hunger by growing and harvesting crops and livestock and donating them to Loudoun Hunger Relief. From charitable giving to competitive compensation to fun corporate events, JK invests in each employee's professional and personal growth. This level of commitment sets JK apart from other companies - why not consider joining JK Moving Services today! JK Benefits In addition to comprehensive medical, dental, and vision insurance, JK Moving offers: World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k) Recruitment and customer referral bonuses Company-paid life insurance and accidental death benefits Voluntary protection programs for employees and their families Service recognition programs Safety & performance bonuses Tuition reimbursement and student loan repayment assistance Discounted membership @ Gold's Gyms (corporate locations) nationwide Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families Medical and Dependent Care Flexible Spending Accounts (FSAs) Health Savings Account (HSA) with employer matching contributions Equal Opportunity/Affirmative Action Employer

Similar jobs