Customer Support Coordinator II

HireONE Staffing
Fredericksburg, VA
Dec 07, 2021
Dec 09, 2021
Full Time
HireOne is seeking a Customer Support Coordinator II to join the Comcast/XFinity team in Fredericksburg, VA! Job Profile Summary: Responsible for supporting the store team so that a best in class experience for customers can be delivered. Responsible for managing orders provided by contracted selling partners. This includes, but is not limited to, receiving orders from sales, inputting them into the system and then seeing the orders through to completion. Provides great support to customers and the store team while constantly striving for improvement. Maintains accurate inventory, clean stores, tight back of house spaces and ensures excited customers who come back to learn more. Works on straight forward tasks using established procedures. May act as liaison between Comcast authorized selling partners and Comcast internal teams. Must have the ability to manage high volume, great customer service skills and a team player. Good communication, is self-motivated, has experience with data entry, has proven success in multi-tasking capabilities and has attention to detail. Prefers telecom background, however, this is not a hard requirement. Must be flexible in working hours. Job Types: Full-time, Contract Pay: From $14.50 per hour Ability to commute/relocate: Fredericksburg, VA: Reliably commute or planning to relocate before starting work (Preferred) Experience: Direct Customer Service: 2 years (Preferred) Work Location: One location

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