Technical Dispatcher

Antietam Broadband
Hagerstown, MD
Dec 06, 2021
Dec 09, 2021
Accountant, IT
Full Time
Antietam Broadband is looking for an energetic person who is willing to work hard and grow with our company. We have an immediate full-time opening for a Technical Dispatcher. This position is responsible for receiving service call requests and dispatch, schedule and follow-up work orders. Minimize missed appointments and maximize Technical Field personnel productivity. If you are looking for a place to grow and a friendly working environment, then Antietam Broadband is the place for you! When you join Antietam Broadband You'll be joining an award-winning company and team. We will not only offer you a full range of benefits, including group health & dental insurance, 401(k) program with company match, generous PTO program, a company wellness program, employer paid short and long term disability, and more! We are a great place to work because we are committed to providing an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. Our mission is to pass on to the next generations of customers, employees, communities, and owners an organization that is even stronger and better than what it is today. Schurz Communications and its subsidiaries strategic objectives: We will attract, invest in, communicate with, and retain top talent. We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships. We will innovate, partner, experiment and create a better future together. We strive to continuously improve operating performance to ensure sustained growth. Responsibilities Include: Under direct supervision, dispatches timely and efficient customer installation and trouble service assignments, using electronic dispatch equipment Responds to customer service requests by prioritizing and dispatching work orders to installation and/or service technicians Monitors technician s work order status and adjusts throughout the day Monitor outages and system wide issues Maintains regular contact with technicians to provide support or adjust service levels based on customer calls Places outbound calls to customers both pre-and post-service You will need to have: Experience with CRTs, calculator, 10-key, telephone, and personal computer. Prior customer service experience in cable, field or office environment Ability to maintain records in a well-organized manner. Good verbal, written and interpersonal communications. Even Better If You Have: High school diploma or GED equivalent Valid and Clean Driver s License Knowledge of broadband industry or service industry is helpful.