Job brief We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. Responsibilities Provide service and customer support during field visits or dispatches Tie workflow to schedule Produce timely and detailed service reports Operate vehicle in a safely manner and use field automation systems Follow all company's filed procedures and protocols Cooperate with technical team and share information across the organisation Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers Requirements English literacy Ability to work flexible shifts and to adapt to changing work schedules Familiarity with tools and applications