Customer Service - Donor Support Technician
Job DescriptionJob Description Summary Responsible for preparing the donor, donor area and equipment for the pheresis process. Job Description Prepares the autopheresis machine for the pheresis process.Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.Disconnects the donor when the process is complete.Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.Alerts Group Leader or Supervisor of donor flow issues.Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).Understands the policies and procedures associated with hyper immune programs at the center if applicable.Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.Maintains confidentiality of all personnel, donor and center information.May be cross-trained in other areas to meet the needs of the business.Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.Perform job-related duties as assigned. Education High school diploma or equivalent required Experience Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experienceMust be able to perform basic math calculations Working Conditions(physical & mental requirements) Ability to understand, remember and apply oral and/or written instructionsAbility to understand and follow basic instructions and guidelinesMust be able to see and speak with customers and observe equipment operation.Occasionally perform tasks while standing and walking up to 100% of timeReach, bend, kneel and have high level of manual dexterityOccasionally be required to lift and carry up to 25 poundsFast paced environment with frequent interruptionsFrequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogensRequired to wear Personal Protective Equipment while performing specific tasks or in certain areasRequired to work overtime and extended hours to support center operational needsAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications. Please note, we may not have an immediate need at the present time; however we are always interested in speaking to well qualified candidates for future openings. If you are interested in exploring a career with CSL, please apply. We may have both full-time and part-time positions available. Someone will follow up depending on the current needs, but please be aware correspondence may not be immediate.About UsOur BenefitsWe encourage you to make your well-being a priority. It's important and so are you. Learn more about how we care at CSL.About CSL PlasmaCSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma.We want CSL to reflect the world around usAs a global organisation with employees in 35+ countries, CSL embraces diversity, equity and inclusion. Learn more about Diversity, Equity & Inclusion at CSL.Do work that matters at CSL Plasma!