JOB TITLE: Customer Service RepresentativeREPORTS TO: Supervisor, Contact CenterDEPARTMENT: Candidate ServicesLOCATION: 7941 Corporate Dr. Nottingham, MD 21236JOB OVERVIEWIn this position you will provide call center customer service support during Prometric's. We are looking for customer-oriented, self-driven, energetic people who are hungry for an excellent entry-level opportunity to get their foot in the door to learn and grow with a fast-growing, global organization!About Us:Prometric (www.prometric.com) is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.PERKSComprehensive Healthcare Benefits for eligible team membersFlexibility to work Full-time or Part-timeAccruing Paid Time Off for Full-Time Team MembersGenerous Employee Referral ProgramEmployee Growth ProgramRESPONSIBILITIESAssist candidates (via phone calls, emails, and scanned applications) with certification/testing process from registration to test deliveryAnswer calls within management standards, consistently deliver quality call handling and meet established metric goalsQUALIFICATION REQUIREMENTSEDUCATIONHigh school diploma or equivalentEXPERIENCE1 year of customer service experience (call center, retail, restaurant, etc.)SKILLSBasic to Intermediate computer software skills (Word, Excel, Outlook)Excellent verbal and written communication skillsAbility to empathize and remain professional during all interactionsMust complete full three weeks of training with no absencesAbility to work Occasional Saturday & Sunday (8AM - 5PM)PHYSICAL JOB REQUIREMENTSAbility to sit for extended periods of timePrometric is an Equal Employment/Affirmative Action employer. Wedo not discriminate in hiring based on sex, gender identity, sexualorientation, race, color, religious creed, national origin, physical ormental disability, protected Veteran status, or any other characteristic protectedby federal, state, and local law.