AFSPADescription:Summary: The Health Insurance Enrollment Specialist (MSO II) will process and/or update incoming Member Quality Services (MQS) Health Insurance Portability and Accountability Act (HIPAA) related, eligibility/enrollment documents and provide detailed responses to correspondence received from agencies, outside entities and members. Inventory and process all incoming departmental mail. Oversee the operations of the health team by providing general administrative assistance.Duties and ResponsibilitiesDuties & responsibilities of a Health Insurance Enrollment Specialist (MSO II) include, but are not limited to the following:Accurately process hard copy and electronic enrollment documents (eg birth, adoption, termination, changes etc.) *Distributing and routing all incoming electronic claims and fax submissions to the appropriate department, person and/or plan administrator*Researching unidentified mail via Dashboard, notating corrections and resending to Aetna*Researching and responding to Aetna and Health Benefits Officer's (HBO's) via Aetna Strategic Desktop (ASD) service requests*Copying, scanning, filing and faxing for Health Team*Generating form letters, emails and other correspondence as requested*Other duties as assigned. Requirements:Qualifications:To perform successfully as a Health Insurance Enrollment Specialist (MSO II), an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education/Experience:High school diploma or general education degree (GED) and two years related experience and/or training; or equivalent combination of education and experience.Work Location:The following are work locations that AFSPA utilizes: New Carrollton, Maryland Satellite Office; Washington, DC Headquarters; and remote. Work location will be assigned and/or changed based upon business need and at Management's sole discretion.PI154656769