Senior Principal Quality Engineer- Remote, USA

Annapolis, MD
Dec 07, 2021
Dec 09, 2021
Full Time
Senior Principal Quality EngineerQuality is everything at Dell Technologies. It's what we're known for and we build it into all our processes. Critical to this role is managing outlier support costs to ensure a) root cause corrective action is understood and b) remediation costs are assigned accurately all while strengthening the customer experience. Quality Engineering plays a central role by developing, implementing as well as maintaining technical quality assurance and control systems. We look for ways to improve the inspection, verification and validation of our finished products. Our team defines strategy - not to mention governance - for the implementation of quality standards and methodology.Join us as a Senior Principal Quality Engineer on our Quality Engineering team in USA to do the best work of your career and make a profound social impact.What you'll achieveAs a Senior Principal Quality Engineer in this team, you will drive continuous improvement in the quality of systems, developing and executing the COD process (Cost of Dissatisfaction) along with gaining the feedback and trust from customer facing teams, to improve the overall process of solution accountability.You will:Define and drive Cost of Dissatisfaction (COD) reduction initiatives, and develop supporting business cases for process changes while influencing all aspects of the value chain.Influence the Line of Business (LOB) Quality team to identify and implement projects to improve the customer experience, reduce COD and dispatched rates (FIR) and call rates (CPB).Steer quality teams to execute plans/schedules that support LOB goals and initiativesTake the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:Principal ResponsibilitiesMonitors Cost of Dissatisfaction metrics and identifies exceptions requiring investigation and problem solving.Accountable to business leaders for progress toward COD reduction goals.Drives investigation across quality, support, sales, and engineering to determine root cause of perceived quality issues to ensure appropriate cost accountability while maintaining strong customer experience.Manages critical issues in a timely manner.Presents, communicates, and ability to influence LOB business leaders.Leads multiple high visibility programs moderately complex in nature (cost, technology, organizationally) to drive down COD spend across the business.Essential RequirementsBA/BS Degree in Engineering field (electrical, mechanical, systems, computer) with 8+ years or related experience.Strong background on Enterprise Server, Storage, & Networking products and subsystems. (Compute, Memory, Storage Media, RAID, Enterprise Class Operating Systems, Virtualization, & Networking and Comms products)Leads Quality teams to execute to plans/schedules that support LOB goals and initiativesDefines and drives reduction initiatives, and develops supporting business cases for product improvementsPreferred SkillsHigh familiarity with Dell Technologies' ISG Enterprise Product lines.Background of data analytics/analysis as well as historical experience working with complex datasets.Ability to proactively communicate and deal with ambiguous situations by recommending effective solutions.Motivated to solve problems that affect the project goals and recognize impact, benefits and risks advises on solutionsAdvanced understanding of technology discipline, such as hardware, software, solutions and ability to influence other groups through technical expertiseFirst-hand experience with quality tools, data, and processes and can use those tools to influence design outcomes and improvements across LOB's within project, across organization and influencing changeDemonstrates ability to grow cross functional team members by identifying development opportunities.Advanced intellectual capacity.Advanced cross-functional team management.Advanced interpersonal skills and adaptive communication style.Advanced ability to frame situations and make/drive decisions.Advanced ability to influence.Problem solving.Drives for results.Innovation.Thinks and leads strategically.Communicates effectively, both written and verbal, with leadership and sometimes executive level teams (internal and external), proactively communicating and recommending options and solutions, ability to make a case prior and anticipate challenging questions.Advanced understanding of Dell Technologies' ISG technology discipline, such as hardware, software, solutions, and ability to influence other groups through technical expertise.Deals with ambiguous situations within project, across organization, and influences change.MS degreeHere's our story; now tell us yoursDell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.What's most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.We started with computers, but we didn't stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what's next in technology, starting today.You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

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