Apex Systems, LLC has an immediate need for a Network Engineer to become part of our client's Network Support division, which focuses on Network Support solutions for our State, and Local government. The qualified individual will become part of a program supporting the cutting edge of Network Support reform in the United States, and will be making a difference in the lives of all Americans. Client: Leading Government Integrator Location: Glen Burnie, MD (Fully Remote During COVID) Duration: Permanent Citizenship: US Citizen or Green Card holder Compensation: Competitive based on years of relevant experience and education Core Responsibilities: Manage external customer network infrastructure life cycle Support day-to-day operational needs for customer infrastructure Field dispatches for emergency response and service restoration Facilitate technical support case escalation and resolution Customer documentation updates and management Scope work and create change requests for non-standard work Support Implementation of projects Seek to identify new opportunities to enhance customer infrastructure in ways that demonstrate true value to the customers needs Develop templates for team/customer improvement Perform on-call rotation support for assigned customers Proactively seek to identify, address, and resolve issues that can result in operational impact or failure Evaluate performance of system and supporting processes Prioritization, Planning, and Scheduling Attend the bi-weekly team meeting to ensure that work is laid out and setup for proper execution Work with Project Managers to ensure that deadlines and customer expectations are being met Personal Growth and Development Maintain/acquire technical industry knowledge and certifications Mentor team members as appropriate Model strategic, continuous learning mindset Facilitate technical interviews for new technical team members as appropriate Expanded skillset in soft skills, leadership, and management through continual personal development Education and Experience Requirements A Bachelors degree in Computer Science or engineering related field Experience working within ITIL framework Project management/technical leadership 7-9 years experience in Information Technology CCNA or equivalent required CCNP or equivalent preferred EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@ or 844-463-6178.VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.PDN-9504fbb6-01df-4f02-83ca-37e7cfa643ae