Senior Park Police Communications Technician (13234, Grade HC6)

Maryland-National Capital Park and Planning Commission
Hyattsville, MD
Dec 07, 2021
Dec 09, 2021
Full Time
Description The Prince George's County Park Police Division, of the Maryland-National Capital Park and Planning Commission (M-NCPPC), is seeking applications for a Senior Park Police Communications Technician. The Senior Park Police Communications Technician receives calls for Park Police service and determines the appropriate response. Police dispatchers must be able to multitask and deal effectively with different personality types. Strong communication skills and the ability to speak clearly and coherently is a must.This position can be filled at the Senior Level (Grade HC6, $42,133 - $72,098) or at the entry level (Grade HC4, $33,937 - $58,069). Examples of Important Duties Receives calls for Park Police service. Obtains pertinent information from callers to determine exact nature of services required. Forwards calls to appropriate agency as needed. Determines type of call based on limited or fragmented information, assigning call type and appropriate response code. Dispatches appropriate Park Police unit based on location. Enters and codes information in computer systems (eg, computer aided dispatch (CAD) in real time. Operates two-way radio to monitor and communicate emergency and routine radio traffic with Park Police units. Enters data in computer system to record officer activity. Maintains current location and status of each unit. Monitors and operates mobile data terminals (MDT). Dispatches closest available unit to calls for service. Provides emergency services notification as needed (eg fireboard, ambulance, or hazmat). Monitors M-NCPPC, county police, and emergency service radio channels. Operates computer terminal and various computer systems (eg, Maryland Inter-agency Law Enforcement System (MILES), National Crime Information Center (NCIC), Motor Vehicle Administration (MVA)) to obtain information (eg, criminal history, warrants, MVA data). Sends, receives, and responds to teletype messages with other law enforcement agencies. Enters and maintains files for arrest warrants and stolen property. Ensures confidentiality and security regulations are followed when accessing and disseminating information. Maintains impound data. Contacts M-NCPPC staff and outside agencies (eg county police, fire and rescue, towing companies) to provide information and relay messages. Operates alphanumeric and computerized paging systems to provide emergency notifications and incident updates to divisional and other M-NCPPC staff. Monitors alarm systems and closed circuit cameras of assigned M-NCPPC facilities. Notifies Park Police units as appropriate. Serves walk-in visitors requesting M-NCPPC and/or Park Police assistance. Issues visitor passes. Answers questions regarding Commission programs and functions and refers citizens to appropriate division or facility. Receives deliveries for Park Police personnel. Monitors the operation of radio, telephone, cameras, and other telecommunications equipment. Calls for service and repair as needed. Logs data (eg, alarms, teletype messages, volunteer logs, part-time logs for officers, impounded vehicles). Maintains files (eg, log-sheets, line-ups, teletypes). Minimum Qualifications Minimum Qualifications for the Senior Park Police Communications Technician1. High school graduation or GED; and2. Satisfactory completion of Park Police Communications Technician Program; and3. Eighteen months of police communications experience; or4. An equivalent combination of training and experience.5. Successful completion of proficiency exam.6. Good character (ie, must pass background investigation)7. Current Criminal Justice Information Systems (CJIS) certification.Minimum Qualifications for Park Police Communications Technician1. High school graduation or GED; and2. Successful completion of proficiency exam.3. Good characater (ie, must pass background investigation)4. Ability to obtain Criminal Justice Information Systems (CJIS) certification. Supplemental Information Class/Specification: Senior Park Police Communications TechnicianSuccessful candidates must satisfactorily complete formal instruction and on-the-job training within one year of hire.Performs duties under electronic monitoring to include the recording of all telephone conversations and radio transmissions.Performs work assignments in a 24/7 environment and is expected to work rotating shifts (days, evenings, midnights), weekends and holidays.Work is in a confined office space that operates as the Park Police Communications CenterWill be exposed to frustrated and upset persons and life-threatening situations.Must have extensive knowledge of dispatching, supervision and federal, state and county laws and procedures pertaining to public safety communications.Candidates will be required to undergo a comprehensive background investigation, including contacts with all my references, employers, co-workers, close personal associates, etc., a review of my driving record, credit, financial history, criminal history, educational history, and military services as well as undergo a Computer Voice Stress Analyzer (CVSA). Must have a Criminal Justice Information Systems (CJIS) certification and the skill in operating applicable software such as CAD, MILES and NCIC. Candidates must successfully pass typing and CRITICALL test.Person(s) hired for this position must provide proof of being fully vaccinated for COVID-19 (with limited religious or medical exceptions). PDN-9234daf8-051c-4701-8539-33b5a5ab41f4

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