Coordinator, Member Services
- Employer
- Sparks Group
- Location
- Washington, DC
- Closing date
- Dec 15, 2021
View more
- Industry
- Other
- Function
- Administrative, Other
- Hours
- Full Time
Job Details
This position requires full vaccination against COVID-19.
Responsibilities:
- Answer customer inquiries through email, phone and chat
- Provide technical support and timely feedback on repeat concerns
- Demonstrate knowledge of products and services
- Create invoices and process payments for purchases, membership, renewals, subscriptions, etc.
- Assist members with access to online journals and logging into member site
- Support with meeting registration, purchasing products, etc. through website or vendors
- Conduct research on unknown payments, chargebacks, etc.
- Ensure accuracy of payments and demographic information in database
- Conduct report and data clean up, and run reports
- Communicate with warehouse on product shipments and inventory
- Process new membership applications and update statuses
- Support with data entry and member information tracking in netFORUM
- Process subscription claims
Qualifications/Background Profile:
- Min Associate's degree required
- 3+ years' relevant experience, nonprofit experience a plus
- Experience with NetFORUM or other AMS or CRM preferred
- Proficient with MS Office
- Strong customer service and upbeat attitude
- High level of attention to detail
- Ability to collaborate cross-functionally and work independently as needed
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Download the Sparks Group Jobs mobile app from Apple App Store or Google Play .
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Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!
Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.
Company
Bringing the Best People and the Best Companies Together Since 1970.
Sparks Group (formerly SPARKS, Sparks IT Solutions, and Sparks Personnel) is the Washington DC Area's leading temporary staffing and full-time recruiting services provider. Whether you are seeking your next opportunity or looking to add talent, Sparks Group is the ideal partner for you! Each of our four divisions (Sparks Office, Sparks Accounting & Finance, Sparks IT, and Sparks Creative) specializes in placing professionals in temporary/contract, temporary-to-full-time, and full-time roles across a diverse array of staffing categories, positions and levels including: office/administrative, customer service, human resources and talent acquisition, legal support, government and cleared personnel, mortgage/banking, accounting and finance, contracts and procurement, information technology and creative/marketing.
Sparks Group brings over four decades of experience placing professionals in challenging and rewarding positions at many of the area’s most prestigious organizations. Our primary focus is presenting opportunities that match each candidate’s skill-sets, experience levels, career objectives, and growth needs. Sparks Group has regularly ranked as one of the top US staffing and recruiting firms having been named to Inavero’s Best of Staffing Lists® for Client and Employee Satisfaction (2012-2017). Additionally, Sparks Group is proud to have been recently selected for other awards Staffing Industry Analysts’ 2017 Best Staffing Firms to Work For, Washington Business Journal Best Places to Work (2017), the Washington Post’s Top Workplaces® List (2017, 2014), Forbes® Best Professional Recruiting Firms (2017), and the National Capital Business Ethics Award.
- Website
- http://www.sparksgroupinc.com/
- Telephone
- 3012792300
- Location
-
700 King Farm Blvd.
Suite 100
Rockville
MD
20850-5736
US
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