Coordinator, Member Services

Location
Washington, DC
Posted
Dec 13, 2021
Closes
Dec 15, 2021
Ref
230275202112
Function
Administrative, Other
Industry
Other
Hours
Full Time
Job Summary/Company: Sparks Group has partnered with an international medical organization seeking a Member Services Coordinator for their growing team. If you are detail oriented and bring a customer-focused mindset, with an interest in providing front-line support to professional members, apply now!

This position requires full vaccination against COVID-19.

Responsibilities:

  • Answer customer inquiries through email, phone and chat
  • Provide technical support and timely feedback on repeat concerns
  • Demonstrate knowledge of products and services
  • Create invoices and process payments for purchases, membership, renewals, subscriptions, etc.
  • Assist members with access to online journals and logging into member site
  • Support with meeting registration, purchasing products, etc. through website or vendors
  • Conduct research on unknown payments, chargebacks, etc.
  • Ensure accuracy of payments and demographic information in database
  • Conduct report and data clean up, and run reports
  • Communicate with warehouse on product shipments and inventory
  • Process new membership applications and update statuses
  • Support with data entry and member information tracking in netFORUM
  • Process subscription claims


Qualifications/Background Profile:

  • Min Associate's degree required
  • 3+ years' relevant experience, nonprofit experience a plus
  • Experience with NetFORUM or other AMS or CRM preferred
  • Proficient with MS Office
  • Strong customer service and upbeat attitude
  • High level of attention to detail
  • Ability to collaborate cross-functionally and work independently as needed

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Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

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