Supervisory Program Analyst

Richmond, Virginia
Dec 07, 2021
Dec 15, 2021
Full Time

Develops position descriptions and performance standards for the team, monitors performance, taking disciplinary action when necessary, evaluates work accomplished, coordinates special projects, interviews, selects employees, and approves leave.

Informs facility leadership, physicians and clinical staff and team members of policies and procedures of this medical center and how they relate to the Managerial Accounting Program.

Resolves informal complaints, recommends promotions, reassignments and other changes in assigned personnel.

Identifies developmental and training needs of staff members, ensuring appropriate access to necessary training and development opportunities.

Encourages subordinates to attend continuing education and training development activities in order to obtain the number of training and/or continuing education hours specified annually.

Identifies trends, accomplishments, and/or deficiencies related to the program in order to devise solutions or propose alternate courses of action.

Prepares cost effectiveness studies of Medical Center operations and is responsible for the collection, interpretation and analysis of quantitative and qualitative data relevant to the program being evaluated.

Analyzes the existing automated and manual systems to determine the type of financial and clinical information available.

Assesses the effectiveness of the data collection systems and develops audits of the resulting output for evaluation.

Reviews and analyzes computer-generated cost, budget, and clinical activity reports on a monthly/quarterly basis in order to verify the accuracy of the data, noting trends, analyzing variances, and identifying areas for concern/improvement.

Validates and analyzes national reports such as Physician Productivity Report, Cost by Treatment Specialty, Cost by Stop Code Validated by Mapping, and Workload Validation reports to determine effectiveness of clinical staff.

Researches the existing medical center organizational structure in order to create appropriate staffing and cost allocations.

Evaluates and makes recommendations for effective organizational changes affecting medical center and VISN functions by evaluating "make-buy" decisions regarding treatment of patients.

Develops, analyzes and researches national report/data systems such as Veterans Support Service Center (VSSC), Allocation Resource Center (ARC), Office of Productivity, Efficiency and Staffing(OPES) to determine VHA consistency. For example, Person/Class verification, SPARQ tool and SQL tools, as well as reports available in the MCA/DSS data system.

Utilizes specialized application software including Monarch, ProClarity, SharePoint and Access and suggests reports for VISN analysis and planning.

Maintains and modifies the MCA program in order to reflect changes throughout the RVAMC organization and to comply with national and VISN standardization and requirements.

Designs report formats based on discussions with top management, clinical center directors, VISN management, service chiefs, supervisors, and staff.

Prepares monthly and quarterly cost and workload summary reports, which are submitted to top management.

Designs cost and clinical studies, which are reflective of the services, provided to improve patient care and resource utilization.

Develops and implements analysis tools for VISN using corporate data warehouse to compare trends in productivity.

Oversees productivity of clinical programs, provides results and recommendations regarding the data output and organizational structure.

Coordinates the training of all levels of local management in the operation and use of MCA to include department managers, service chiefs, physicians and top management.

Develops, communicates, and implements instructional materials to medical center personnel responsible for providing specific information to MCA for software entry.

Assists the Medical Center Cost Revenue (MCCR) manager in the use of MCA identifiers and the analysis to determine proper clinic set up for proper co-pay billing.

Performs other duties as assigned.

Work Schedule: Monday - Friday - 8:00am - 4:30pm
Compressed/Flexible: Available
Telework: AD HOC
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Program Analyst/PD028600
Relocation/Recruitment Incentives: Not Authorized


Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
  • Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Department of Veterans Affairs Personnel


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/14/2021.


Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:


Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: D evelops position descriptions and performance standards; coordinates special projects, interviews, selects employees, and approves leave; Identifies developmental and training needs of staff members; Identifies trends, accomplishments, and/or deficiencies; Prepares cost effectiveness studies of Medical Center operations; Responsible for the collection, interpretation and analysis of quantitative and qualitative data; Reviews and analyzes computer-generated cost, budget, and clinical activity reports; applying analytical and evaluative techniques to the identification, consideration, and resolution of issues or problems of a procedural or factual nature; developing new or modified work methods, organizational structures, records and files, management processes, staffing patterns, procedures for administering program services, guidelines and procedures, and automating work processes for the conduct of administrative support functions or program operations; analyzing and making recommendations for ways to improve the effectiveness and efficiency of work operations in a program or support setting; analyzing data and preparing project papers and staff reports; delivering briefings to managers to encourage understanding and acceptance of findings and recommendations; and analyzing and evaluating methods and techniques to issues concerning the efficiency and effectiveness of program operations carried out by administrative support functions, such as supply, budget, procurement and personnel which serve to facilitate line or program operations.

****NOTE: Evidence of specialized experience must be supported by detailed documentation of duties performed in positions held on your resume. You must provide work experience information such as hours per week, salary, and starting/ending dates of employment (month and year format) to establish you have one (1) full year of Specialized Experience at or comparable to the required grade level.****

You will be rated on the following Competencies for this position:

  • Analytical Thinking
  • Communication
  • Computer Skills
  • Cost Accounting
  • Financial Analysis
  • Leadership
  • Organizational Awareness

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is sedentary. However, there may be some walking, standing, bending and carrying of light items such as papers and books.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at .


There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: .

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified : applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at .

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application .

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