Duties

• Directs a professional and technical staff that delivers a wide range of IT services to ORS and ORF organizations, and develops and implements operating policies and procedures.
• Plays a key role in formulating long-range policies and in developing and implementing strategies and management guidelines for complex and changing information technology systems.
• Provides expert analysis and advice, and develops solutions to solve issues and problems associated with agency-wide IT programs.
• Participates on agency, Federal, and non-governmental committees relative to equipment and system software policy and technology planning.

Requirements

Conditions of Employment

• U.S. Citizenship requirement or proof of being a U.S. National must be met by closing date.
• Employment is subject to the successful completion of the pre-appointment process (i.e., background investigation, verification of qualifications and job requirements, completion of onboarding forms, submission of required documents, etc.)
• Males born after December 31, 1959 must be registered with the Selective Service.
• Applicants must meet all qualifications requirements within thirty (30) calendar days of the closing date of this announcement, including time in grade.
• Must be able to obtain, and maintain, a Top Secret security clearance.

Qualifications

In order to qualify for an Information Technology Specialist (Customer Support), GS-2210 position at the GS-15 level, you must have IT related experience demonstrated by paid or unpaid experience obtained in either the private or public sector, and/or completion of specific, intensive training that demonstrates all of the following four competencies:
1. Attention to Detail - is thorough when performing work and conscientious about attending to detail; and
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; and
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately; and
4. Problem Solving - identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
AND
1 year of specialized experience equivalent to at least the GS-14 level in the federal service obtained in either the private or public sector typically gained in the IT field or through performing the following types of tasks: developing and implementing policies and procedures pertaining to the acquisition, utilization, maintenance, upgrading and management of IT resources; serving as the expert authority on a wide range of issues relating to data archive, database architecture, information systems, computer operations and computer networks; providing direction for the complete life-cycle of systems including analysis, design installation, testing, and security for scientific and business applications; developing long range plans/budgets for information systems redesign and enhancement; supervising and or leading a team of employees in the information technology field.

Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay.

Preview assessment questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/11298973

Education

This job does not have an education qualification requirement.

Additional information

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application .

• As a condition of employment, all federal employees must be fully vaccinated against COVID-19. During the onboarding process, if selected, you must provide proof of vaccination. An official job offer and continued employment is contingent on this requirement. For more information on this requirement, visit the Safer Federal Workforce page on vaccines. If you need a COVID-19 vaccine, please visit Vaccines.gov .
• Due to COVID-19, we are currently operating in a maximum telework state. If selected, you may be expected to telework. As employees to return to the office, you may be required to report to the location listed on this announcement within 30 calendar days of receiving notice, even if your home/temporary telework site is located outside the local commuting area. At the discretion of the supervisor and NIH policy, you may be eligible for workplace flexibilities, which may include remote work or telework options, and/or flexible work scheduling. These flexibilities may be requested in accordance with NIH Workplace Flexibilities guidance.
• This position is designated as a " non-emergency/teleworker " position and the selected candidate will be considered a " non-emergency/teleworker " employee. In the event of a closure, you must be available to telework or request leave.
• A one-year probationary period may be required upon selection/placement.
• A one-year supervisory trial/probationary period may be required upon selection/ placement.
• If selected, you will be required to complete a Confidential Financial Disclosure Report, OGE Form 450 to determine if a conflict or an appearance of a conflict exists between your financial interest and your prospective position with the agency. This information is required annually. For information, visit the NIH Ethics website: https://ethics.od.nih.gov/topics/fd.html .
• A newly appointed or reappointed employee may receive service credit for prior work experience or active duty uniformed service that otherwise would not be creditable for the purpose of determining his or her annual leave accrual rate. All creditable service must be directly related to the duties of the position being filled and decisions to allow for such credit must be finalized prior to the selectee's entrance on duty. Recipients will be determined on a case-by-case basis based on organizational need, specific case justification, and budget limitations.
• NIH may repay certain outstanding Federally insured student loans to facilitate the recruitment and retention of highly qualified people. Recipients will be determined on a case-by-case basis based on organizational need, specific case justification, and budget limitations.
• A newly appointed or reappointed individual may receive a recruitment incentive. Recipients will be determined on a case-by-case basis based on organizational need, specific case justification, and budget limitations.
• At the supervisor's discretion, this position may offer work schedule flexibilities : [telework (work from home on a regular basis or ad hoc basis but reports to the office at least once a week/two days a pay period), compressed schedules, flexible schedules].