Senior Salesforce Administrator designs and configures platform solutions, drives the efficiency and effectiveness of our growing Salesforce team to help them thrive while ensuring best practices.The Senior Salesforce Administrator is a trusted advisor on all things Salesforce. They are a vital bridge between business and technology.This role has been categorized as a Remote position. Most of our customer base resides in Maryland.RESPONSIBILITIES:Serve as primary system administrator for the Salesforce.com environment with 1400+ usersWork with Salesforce team to help solution business challenges with declarative configuration changesHelp act as gatekeeper for what should be solutioned with declarative configurations vs. programmatic code changes in line with Salesforce's guiding principals.Able to partner with non-technical business leaders to translate their needs into a solutionManage Salesforce.com data feeds and other integrationsCoordinate the evaluation, scope and completion of new business requests.Improvement of the data quality in the Salesforce org with regards to the end-to-end processes in the entire companyEvaluates internal processes and design solutions to improve operational efficiencies.Works with 3rd-party vendors to implement new systems and product features.Assist in training of new users, and grow the Salesforce.com skill set across the organizationExecute configuration changes.Perform new release evaluations & executes new functionality rollouts.Perform mass data imports using the API or import tools as requested.Manage and implement customization requests, including creating process builders, workflows, flows, alerts, automated email responses, etc.Work with developers to refactor existing code and translate to process builder, declarative automationMaintain updated system documentation and related SFDC policies/procedures.MINIMUM QUALIFICATIONS, EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES:Education & ExperienceAt least BS Degree (preferred)Minimum 7 years of experience as a Salesforce.com administratorSalesforce.com Admin (ADM-201) certified, Advanced a plusAble to demonstrate proven core Salesforce System Admin skills and knowledge, including user management, workflows/rules, page and custom object configuration, Site and Community administration.Experience working with other Salesforce Administrators, Salesforce Developers and Salesforce PartnersExperienced with Service Cloud and Omni ChannelExperienced in implementing and running installed packages and/or connected appsExperience with Salesforce Lightning and migrating from ClassicExperienced working in an Agile environment and with Agile tooling like Jira / Azure DevOpsProven ability to design and implement new processes and facilitate user adoption.Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexityStrong understanding of Salesforce.com best practices and functionalityStrong data management abilitiesA documented history of successfully driving projects to completionA demonstrated ability to understand and articulate complex requirementsPrevious experience working in a SCRUM or agile environment preferredKnowledge, Skills & AbilitiesSelf-motivated and able to work both with the team and independently while remoteDeep understanding of general CRM architecture as well as Salesforce process defaults and data structuresExcellent written and verbal communication skillsExcellent project management skills and a positive attitudeDemonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwardsCreative and analytical thinker with strong problem-solving skillsMust demonstrate exceptional verbal and written communication skillsMust demonstrate ability to communicate effectively at all levels of the organizationAbility to critically evaluate information gathered from multiple sources, reconcile conflicts, translate high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needsAbility to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processesSolid understanding of and detailed experience with the Salesforce.com architectureKnowledge of Software Development Life Cycle (SDLC) methodologies.Knowledge of JIRA, Azure DevOps or similar project management toolKnowledge of Agile methodology, working in 2-week sprints, daily scrums, etc.Areas of focus; Service Cloud, Omni-Channel, Communities, Case Management, Knowledge, CTI, SMS, Chat integration. Added plus: Education Cloud, Marketing Cloud, Einstein AnalyticsREPORTING:This position will report to the Director of Salesforce.