Representative - Customer Service

Serta Simmons Bedding, LLC
Fredericksburg, VA
Dec 06, 2021
Dec 08, 2021
Customer Service
Full Time
Reports to: Customer Service SupervisorSUMMARYThe Customer Service Representative is responsible for providing effective customer service for all customers and serve as a key contributor to the company by supporting plant operations and local sales team.DUTIES & RESPONSIBILITIESEnsures accurate, on time delivery of all plant orders.Tracks all issues, errors and returns and ensure all issues, errors, and returns are completely closed or resolved.Provides recommendations for policy and process initiatives which can improve the Quality Service Experience, and also improve the plant/SSB efficiency and effectiveness at delivering the Quality Service Experience.Work with Customer Service Supervisor to develop and deliver skills that enable effective communication and partnership between plant Operations, Dealers, plant Sales, and SSB Sales.Engage dealers in SSB initiatives for improved Customer Support and efficient Order EntryEDUCATION/ EXPERIENCE/ WORK ENVIRONMENTMinimum 2 years' experience within a customer service position, preferably within an order entry or order fulfillment role in the telecommunications, call center and/or manufacturing industryHighly Professional in form as well as in both verbal and written communication (no slang, proper grammar), avoids gossip and negativityThis job description is not intended to be an exhaustive list of all duties or responsibilities associated with the job. Other job-related duties may be assigned.An affirmative Action Equal Opportunity Employer * Drug-Free Working Environment