Remote Customer Service Representative/Dispatcher

Service Specialties Inc
Chantilly, VA
Dec 06, 2021
Dec 08, 2021
Customer Service
Full Time
We specialize in creating comfort through indoor heating and air conditioning. Founded in 1979, (SSI) remains committed to the values that have helped us grow from a small family-owned service business to a leading Northern Virginia residential and commercial HVAC and Plumbing contractor.Job RoleSSI's Customer Service Representatives/Dispatcher will be handling inbound phone calls for scheduling service and maintenance for our Residential Department as well as other daily duties which include, maintaining our customer database, making daily outbound phone calls, routing technician based on location, and maintaining a positive team atmosphere with all members of the dispatch team.Positions Schedule:Wednesday: In the Chantilly office 8AM-5PM (one hour lunch break)Monday, Tuesday, Thursday, Friday: Remote work from home 8-5PM (one hour lunch break)QualificationsPrevious call center experience - 1 yearMust be able to type ~70 wpmAbility to handle high call volumeAbility to work independently as well as within the dispatch teamBe familiar with main cities and locations in Northern VirginiaMust be able to accurately document information into our customer data base (Service Titan)Remote Work Qualifications:SSI will provide a laptop and cell phone but candidates must provide:High Speed internetQuiet Workspace with minimal background noiseBenefits/CultureMedical, Dental, Vision, STD, LTD & Life Insurance401k retirement with match7 Paid Holiday s per yearPaid Vacation & Personal DaysContinued education with periodic classes